RESOLVED 5/16/22 Direct Connect Errors: <CODE>400, ERROR<>Unauthenticated caller:null

We are getting reports of no transactions downloading for DC connected accounts with an OFX log Error shown below.

Reported FI's thus far include:

  • Ocean State CU-DC WC
  • Fulton Bank DirectConnect
  • Elevations Credit Union
  • The Washington Trust Company

Mac In-product Error:


This issue has been escalated internally, though we do not have an ETA at this time. 

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Thank you!

(Ticket #9359658/CTP-3598)

-Quicken Jasmine

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 4/11/22

    As of now, this issue remains ongoing. Although we have teams working toward a resolution, we do not currently have an ETA to provide for this. We are sorry for any inconvenience you may be experiencing, and we appreciate your patience in this matter.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 4/18/22

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 4/25/22

    This is still an ongoing issue that is currently being worked on by our teams but there is no ETA at the moment. We apologize for the inconvenience and appreciate your extended patience. 

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 5/2/22

    This issue is ongoing, and although our teams are working hard at a resolution, we do not currently have an ETA to provide.

    We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 5/9/22

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    RESOLVED 5/16/22

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

    Thank you!
    -Quicken Jasmine