Reconcile

rtonti
rtonti Member ✭
edited May 3 in Errors and Troubleshooting (Windows)
One bank account will not reconcile. Over 30 line items indicate uncleared, some of which had been cleared. When I click tools, Reconcile an account I get a message "there are no uncleared items to reconcile" Other bank accounts offer box requesting date, Prior balance, and ending balance. I have reloaded the program from my disk with no help.
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  • NotACPA
    NotACPA SuperUser ✭✭✭✭
    Please click on the CLR column header in that bank account.  All "R" items should sort to the top with any 'c' and then " " items below them.  Are there any non-"R" items in the account?
    Click on the DATE header to re-sort in date order.  Are there any non-"R" items before your reconcile as-of date?
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    As the Online Balance Quicken obtained from the financial institution is unreliable, I suggest reconciling using a statement: open the register, press Ctrl + Shift + E, select the Online Services tab, uncheck Reconcile using online balance, select OK, and press Ctrl + R
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