RESOLVED 5/16/22 TD Canada Trust - CC-501/101

We have identified an error with TD Canada Trust 

"General error. Otp Tirgget Payload not formed correctly"

This has been escalated internally and we are currently working with our service provider to resolve the issue though we do not have an ETA available at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!

(Ticket #9360567/CTP-3601)

-Quicken Jasmine

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 4/11/2022

    As of now, this issue is ongoing. We are unable to provide an ETA on the resolution at the moment, but our teams are working studiously toward it as we speak. We do apologize for the inconvenience this causes, and we appreciate your patience in this matter. 

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 4/18/2022

    This issue is still ongoing. There is no ETA at the moment for a resolution. We thank you for your extended patience. 

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 4/25/2022

    Our teams continue to work towards a resolution, though we do not have an ETA available. We appreciate your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 5/2/22

    Our teams continue to investigate and work towards a solution for this issue. An ETA is not available at this time. Thank you for your continued patience and we apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 5/9/22

    For the time being, this issue is still ongoing. Our teams are working on a resolution, though we are currently unable to provide an ETA for when this may be completed. We apologize for the inconvenience this causes, and we want you to know that we appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    RESOLVED 5/16/22

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

    Thank you!
    -Quicken Jasmine