Costco Citibank Visa not allowing updates - CC502 error. Is this them or Quicken?

GaryC Member ✭✭
Costco Citibank visa


  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    edited April 6
    Hi @GaryC,

    I haven't seen any other recent reports of folks having CC-502 issues with Costco/Citibank Visa.  However, I suggest that you review (and follow as appropriate) the guidance located at this LINK.

    Let me know how that goes or if you have nay followups.


                            Quicken Home, Business & Rental Property - Windows 10-Home Version

                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    My suggestion would be to switch to Direct Connect, which is much more reliable than Express Web Connect.  My Costco Citibank Visa card is downloading fine.

    You need to use "Citi Cards" instead of "Citibank" for the financial institution and select Direct Connect in the Advanced Options.  Deactivate the account for downloading first and then select Tools -> Add Account...  Type in Citi Cards and select Advanced Options.

    Just before logging in go to this page and authorize it:

    When you get to the dialog that shows the online account be sure to link it to your existing Quicken account.
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website:
This discussion has been closed.