RESOLVED 5/5/22 M&T Bank Direct Connect- OL-297

At this time we have identified that M&T Bank Direct Connect is showing an increase in OL-297 errors (errors will differ on Quicken for Mac).

If you are experiencing this, we ask that you please navigate to Help > Report a problem, attach log files, and add "Attn: CTP-3643" to the title/subject line. We also advise trying to connect again towards the end of the day, as we see a decrease in errors later in the day.

This issue has been escalated internally, though we do not have an ETA on a solution.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #9404572/CTP-3643)
-Quicken Anja

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 4/21/22

    This issue continues to be investigated and our teams continue to work towards a solution, though we do not have an ETA. Apologies for any inconvenience, though we appreciate your patience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 4/28/22

    This issue is ongoing and our teams continue to work toward a resolution on this. We apologize for the inconvenience, but we do not currently have an ETA as to when this will be resolved. 

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    RESOLVED 5/5/22

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

    Thank you!
    -Quicken Anja