RE: ONGOING 4/12/22 Citibank Citi Cards CC-502/FDP-102

I would also like to add to the following ticket. CC-800 errors as well.

ONGOING 4/12/22 Citibank Citi Cards CC-502/FDP-102
Quicken Jared
Quicken Jared Moderator mod
April 5 edited April 16
We have seen an increase of CC-502/FDP-102 with Citibank and Citi Cards.

Although we currently do not have an ETA on a resolution, this has been escalated internally and we are currently working with our service provider to resolve the issue.

If you would like to be notified of further updates regarding this Open Alert, please click on the Bookmark 'ribbon' icon in the upper right-hand corner of the screen.

Thank you!

-Quicken Jared

(Ticket #9363109/CTP-3605)
Tagged: Known OLB Errors


  • mnem
    mnem Member ✭✭
    This has been going on for over 3 months, but only with two of my three citibank cards, specifically Amazon Prime and Chase Freedom. What's the problem?
  • age
    age Member
    What is the latest on this issue? I am still not able to access my Citi accounts
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello All,

    Thank you for reaching out to the Community to report this error, though we apologize that you are experiencing this.

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to this Community Alert for any and all available information and updates.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja