RESOLVED 5/11/22 PayPal Missing Transactions & Credit Card Accounts

We have identified that PayPal customers are seeing missing transactions and credit card accounts.

Our teams are investigating this issue further, though we do not have an ETA at this time. If you are experiencing this, we ask that you please contact Quicken Support to have your log files collected for our Tier 2 and escalations team. You can also submit logs via Help > Report a problem.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #9419189)
-Quicken Anja

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 4/27/22

    This issue is ongoing and our teams continue to work toward a resolution on this. We apologize for the inconvenience, but we do not currently have an ETA as to when this will be resolved. 

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 5/4/22

    This issue is still ongoing. Our teams continue to work toward a resolution. We apologize for the inconvenience, but we do not currently have an ETA on resolution.

    Thank you!

    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    RESOLVED 5/11/22

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

    Thank you!
    -Quicken Anja