Link to existing account

Hi,
I'm trying to download my BNC credit card transactions in Quicken Home & Business R33.7 build 27.1.33.7 and I dont'see my account in the Link to existing account box.
Best regards.

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited April 22
    Hello @turg

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    What connection type are you using with BNC? You can see this by going to Tools > Account List > Edit > Online Services. 

    First, I suggest creating a test file and adding the BNC Credit Card account(s) to see if it produces the same error message. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:
    1. Choose File menu > New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Click OK.
    2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows
    Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

    1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select to not use Mobile.
    2. Click Add Account to start adding accounts to the new file.

    After adding accounts, see if you are experiencing the same problems in this test file. 


    Please let me know how this goes, I look forward to hearing your response. 
    -Quicken Jasmine
  • Quicken Jade
    Quicken Jade Moderator mod
    Hi @turg, the reason this may be happening is that the account is already connected, or the card number changed. Can you to Tools> Account List > Edit & in the account details page make sure there is not an old card number? Then go to online services and check that it's not already connected. Let me know what you see! Thank you! 
    - Quicken Jade