Vanguard Connection Errors

When connecting via Direct Connect to Vanguard, the process times out and returns an OL-294-A error. I have 10 other financial institutions that I can connect to just fine.

I get the same error when doing a full One-Step-Update (for all institutions, including Vanguard) or a single One-Step-Update just for Vanguard. If I continually re-connect and try over and over for 15-30 minutes, eventually it will work.

If I disconnect my Vanguard accounts and set up online services from scratch, I also get an error when it tries to connect to Vanguard and display the accounts to select from. After re-trying that process for 5-10 minutes, eventually it will connect and display my accounts successfully.

Here is the log file:

==== Mini-OSU Start (20220423/14:34:02) ====
20220423 14:34:05: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini
20220423 14:34:05: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini
20220423 14:34:10: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini, netstatus 0
20220423 14:34:10: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/15103
20220423 14:34:40: ***QFN kQFFinished: returns 67305976
20220423 14:34:40: Your Internet connection or the server has timed out. Try again now, or wait and try later.
20220423 14:34:40: QFN: End send to https://services.quicken.com/ofx-secure-plus/15103, netstatus 17
20220423 14:34:41:

==== Mini-OSU End (20220423/14:34:47) ====

It looks like this web service is timing out: https://services.quicken.com/ofx-secure-plus/15103

Can you tell me what this web service does? Is it an internal quicken web service that is timing out while processing? Or is this web service trying to contact Vanguard and timing out?

How can this be fixed?

Thanks for your help =)
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Comments

  • Quicken Jared
    Quicken Jared Moderator mod
    edited April 26
    today32 said:
    When connecting via Direct Connect to Vanguard, the process times out and returns an OL-294-A error. I have 10 other financial institutions that I can connect to just fine.

    I get the same error when doing a full One-Step-Update (for all institutions, including Vanguard) or a single One-Step-Update just for Vanguard. If I continually re-connect and try over and over for 15-30 minutes, eventually it will work.

    If I disconnect my Vanguard accounts and set up online services from scratch, I also get an error when it tries to connect to Vanguard and display the accounts to select from. After re-trying that process for 5-10 minutes, eventually it will connect and display my accounts successfully.

    Here is the log file:

    ==== Mini-OSU Start (20220423/14:34:02) ====
    20220423 14:34:05: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini
    20220423 14:34:05: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini
    20220423 14:34:10: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini, netstatus 0
    20220423 14:34:10: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/15103
    20220423 14:34:40: ***QFN kQFFinished: returns 67305976
    20220423 14:34:40: Your Internet connection or the server has timed out. Try again now, or wait and try later.
    20220423 14:34:40: QFN: End send to https://services.quicken.com/ofx-secure-plus/15103, netstatus 17
    20220423 14:34:41:

    ==== Mini-OSU End (20220423/14:34:47) ====

    It looks like this web service is timing out: https://services.quicken.com/ofx-secure-plus/15103

    Can you tell me what this web service does? Is it an internal quicken web service that is timing out while processing? Or is this web service trying to contact Vanguard and timing out?

    How can this be fixed?

    Thanks for your help =)
    Hello @today32

    I am sorry to hear about these issues with account connectivity and error messages. Thank you for seeking assistance here on the Quicken Community. 

    Regarding the OL-294-A error message, be sure to save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen, then be sure to verify your account services:

    1. Choose Tools > Account List.
    2. Click the Edit button of the account you want to verify.
    3. In the Account Details dialog, verify that the account settings in Quicken match the services currently provided by your financial institution and make changes, as necessary, so the information matches.
    4. If you make changes, try to connect to your financial institution again (Choose Tools > One Step Update).
    5. If everything looks correct or if the problem persists, continue with the next procedure.
    Be sure to then verify your password using these additional steps:
    1. Choose Tools menu > One Step Update.
    2. Uncheck all options except for the financial institution that is reporting the error.
    3. Click the key icon to the right of the financial institution name.
    4. Enter your password.
    5. Click Update Now.
    Lastly, refresh your account information using these instructions:

    1. From your account register, select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
    2. Select Update Now.
    3. Follow the on-screen instructions to complete the update.
    4. Repeat these steps for each financial institution experiencing this error.
    You can read more about this error message in the Support Article provided here.

    I look forward to hearing more from you about this matter. 

    Thank you,

    Quicken Jared 
  • today32
    today32 Member ✭✭
    I'm still getting the same results after trying your suggestions above:

    ==== OSU Start (20220425/21:09:55) ====
    20220425 21:09:58: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini
    20220425 21:09:58: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini
    20220425 21:09:58: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini, netstatus 0
    20220425 21:09:58: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/15103
    20220425 21:10:29: ***QFN kQFFinished: returns 67305976
    20220425 21:10:29: Your Internet connection or the server has timed out. Try again now, or wait and try later.
    20220425 21:10:29: QFN: End send to https://services.quicken.com/ofx-secure-plus/15103, netstatus 17
    20220425 21:10:29:

    ==== OSU End (20220425/21:10:34) ====

    ==== Mini-OSU Start (20220425/21:13:09) ====
    20220425 21:13:12: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini
    20220425 21:13:12: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini
    20220425 21:13:26: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini, netstatus 0
    20220425 21:13:26: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/15103
    20220425 21:13:56: ***QFN kQFFinished: returns 67305976
    20220425 21:13:56: Your Internet connection or the server has timed out. Try again now, or wait and try later.
    20220425 21:13:56: QFN: End send to https://services.quicken.com/ofx-secure-plus/15103, netstatus 17
    20220425 21:13:57:

    ==== Mini-OSU End (20220425/21:14:03) ====


    It's obvious that this web service is timing out: https://services.quicken.com/ofx-secure-plus/15103

    So back to my original questions:
    1. Can you tell me what this web service does?

    2. Is it an internal quicken web service that is timing out while processing?

    3. Or is this web service trying to contact Vanguard and timing out?

    4. How can this be fixed?

    Thank you =)
  • Quicken Jared
    Quicken Jared Moderator mod
    today32 said:
    I'm still getting the same results after trying your suggestions above:

    ==== OSU Start (20220425/21:09:55) ====
    20220425 21:09:58: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini
    20220425 21:09:58: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini
    20220425 21:09:58: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini, netstatus 0
    20220425 21:09:58: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/15103
    20220425 21:10:29: ***QFN kQFFinished: returns 67305976
    20220425 21:10:29: Your Internet connection or the server has timed out. Try again now, or wait and try later.
    20220425 21:10:29: QFN: End send to https://services.quicken.com/ofx-secure-plus/15103, netstatus 17
    20220425 21:10:29:

    ==== OSU End (20220425/21:10:34) ====

    ==== Mini-OSU Start (20220425/21:13:09) ====
    20220425 21:13:12: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini
    20220425 21:13:12: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini
    20220425 21:13:26: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini, netstatus 0
    20220425 21:13:26: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/15103
    20220425 21:13:56: ***QFN kQFFinished: returns 67305976
    20220425 21:13:56: Your Internet connection or the server has timed out. Try again now, or wait and try later.
    20220425 21:13:56: QFN: End send to https://services.quicken.com/ofx-secure-plus/15103, netstatus 17
    20220425 21:13:57:

    ==== Mini-OSU End (20220425/21:14:03) ====


    It's obvious that this web service is timing out: https://services.quicken.com/ofx-secure-plus/15103

    So back to my original questions:
    1. Can you tell me what this web service does?

    2. Is it an internal quicken web service that is timing out while processing?

    3. Or is this web service trying to contact Vanguard and timing out?

    4. How can this be fixed?

    Thank you =)
    Hello @today32

    I appreciate you following up with me about this. 

    At this stage, it would be necessary to reach out to Vanguard support, given the instructions provided in the Support Article that I linked previously: 

    If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary.

    I recommend asking to speak with a 'Tier 2' representative or escalations team once on the phone, as these personnel are more likely to be familiar with third-party software, like Quicken. You may direct questions about the connection method toward them.

    Feel free to reach out with any additional questions or concerns.

    Thank you,

    Quicken Jared 
  • today32
    today32 Member ✭✭
    Thanks Quicken Jared, I figured out the issue....

    On Vanguard, we have two separate login IDs. One login ID had permissions set to be able to view all of the accounts underneath the other login ID. This allowed us to view everything on the Vangaurd website using one login ID.

    In Quicken, when setting online services up, I would have to re-connect over and over before it would finally connect and display all of the accounts under the single Login ID with full account permissions. Then after activating the account setup, it would take an equal amount of One Step Update connection retries before downloading transactions. 15-30 minutes of retries.

    After removing the permissions in Vanguard and keeping the Login IDs totally separate, the Quicken online services setup connected immediately the first try. So now I have two Vanguard login IDs set up in Quicken and transactions are downloading (kind of). The first time I do a OSU, it will fail. But the 2nd attempt seems to work.

    At this point, I'll take anything. Hope this helps someone else in the same boat =)
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    HMMM, My wife and I both have accounts at Fidelity, and when I login to their website I see both.
    BUT for the download into Q, I have it setup to download our accounts individually.
    See if that helps.  And please report back.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP