ONGOING 5/17/2022 Chase - OL-393-A
Quicken Jared
Moderator mod
We're noticing an increase in Chase returning an OL-393 Error.
While we do not have an ETA on a resolution, our teams are working to analyze and investigate this issue. We appreciate your patience and apologize for any inconvenience this causes.
If you would like to be notified about any possible future updates, please click on the 'ribbon' bookmark icon in the upper right-hand side of the screen.
Thank you!
-Quicken Jared
(Ticket #9464213)
While we do not have an ETA on a resolution, our teams are working to analyze and investigate this issue. We appreciate your patience and apologize for any inconvenience this causes.
If you would like to be notified about any possible future updates, please click on the 'ribbon' bookmark icon in the upper right-hand side of the screen.
Thank you!
-Quicken Jared
(Ticket #9464213)
20
Comments
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UPDATE 5/10/22
We found that Direct Connect Bill Pay is the cause of this error. If you do not use Direct Connect Bill pay, then we advise that you please disable it. Doing so should resolve the error. However, if you do use it, then please do not disable Direct Connect Bill pay. Instead, we ask that you please navigate to Help > Report a problem to send us your logs files and add 'Attn: CTP-3750' to the title/subject line.
Again, we thank you for your patience.
Thanks,
-Quicken Jared26 -
ONGOING 5/17/22
For now, this issue remains ongoing. However, despite the error, some users report that transaction downloads and bill payments are still going through.
We are still unable to provide an ETA regarding a resolution, but our teams do continue to work on this issue as quickly as possible. We appreciate your patience in this matter, and we apologize for any inconvenience this causes.
Thank you!
-Quicken Jared
5