Re: ONGOING 5/11/22 Canada R40.23 Expired Membership Banner

nmpaixao

So the issue with Canadian Subscriptions...

I've been locked out of my Quicken for a week now...
Every time I go to call or chat you're closed...
No means to open a support ticket...

1 - Un-installing and re-installing worked for one session... It's broken again.

2 - THIS REALLY NEEDS TO BE FIXED ASAP!

3 - This is 2022... You need a 7x24 support solution. I can't call you during business hours because I'm busy working during business hours.

I've been using Quicken for 10+ years. I pay my annual subscription religiously. I'm very disappointed.

Jim_Harman

[edited with more info]
You don't say what time zone you are in or what hours you work, but phone support is available 5AM to 5PM Pacific time M-F and chat support is available the same hours 7 days per week. Support is generally closed on US holidays.

Re: your issue,

I take it you are aware of this announcement
https://community.quicken.com/discussion/7912969/ongoing-5-11-22-canada-r40-23-expired-membership-banner
Generally these announcements are updated promptly when there is a release that addresses the problem.

A newer version is in staged release, see this announcement
https://community.quicken.com/discussion/7912901/windows-canada-r40-xx-release#latest
No guarantee this will fix your issue, but it is worth a try.

But you may also be interested in this rather lengthy discussion
https://community.quicken.com/discussion/7913218/r40-28-canadian-should-i-update-now-or-wait