just purchased quicken home and personal, problem creating an account? HELP
cvoseitutu
Member ✭
got an error message "oops something went wrong", when I tried to create an account..I saw that this is not an uncommon problem. Please refund my money, my 1st time using quicken, but if I start with a problem that is a bad sign for me.
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Answers
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If you haven't already, you may want to review: https://www.quicken.com/support/Terms-and-Conditions-For-Exchanging-Canceling-or-Refunding-Quicken-Products0
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If you are getting "Oops, something went wrong" ...
Have you recently enabled a VPN?
If so, this might be the problem. Try turning the VPN off and see if that helps.Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
Check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
Does your Antivirus software allow Quicken to connect to the Internet?
Quicken needs to be able to establish outbound Internet connections for the program to work.
If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access
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