ONGOING 10/04/22 Citi Bank & Citi Cards CC-592 & FDP-192

We have identified an issue where MFA should be prompted in Quicken for Citi accounts, but is not. This issue will result in a CC-592 error in Windows and a FDP-192 error in MAC.

We are working on a resolution but we are currently unable to provide an ETA. We apologize for any inconvenience and we thank you for your patience.

Thanks,

-Quicken Jared 

(Ticket #: 9494170)

Comments

  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 5/31/22

    At the moment, this issue is ongoing. We do not have an ETA in regards to a resolution, but our teams are currently working as fast as possible on a fix. We apologize for the inconvenience caused by this, and we do thank you for your patience.

    Thank you!

    -Quicken Jared 

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 6/18/22

    Our teams continue to work towards a solution. We do not have an ETA at this time and apologize for any inconvenience, though your patience is appreciated.

    Thank you!
    -Quicken Anja
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 6/21/22

    This issue remains ongoing. Our teams are working hard to resolve the issue, but we are not able to provide an ETA regarding this, at the moment. We apologize for the inconvenience, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 6/28/22

    At this moment, this issue continues to be ongoing. Even though our teams are hard at work on a resolution, we are currently unable to provide an ETA regarding its availability. We apologize for any inconvenience this may cause, and we are grateful for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 7/5/22

    For now, this issue remains ongoing. Our teams are continuing to work on a resolution, although we are unable to provide any ETA regarding one, at the moment. We apologize for the inconvenience, and we do thank you for your patience regarding this issue.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 7/12/22

    This issue is still ongoing. We are unable to provide an ETA regarding a resolution. Our teams will continue to investigate and work on this issue. We apologize for any inconvenience this causes, and we are thankful for your patience in this matter.

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 7/19/22

    This issue remains ongoing for the time being. Our teams are working hard to fix the problem but we are unable to provide an ETA regarding when this will happen. We apologize for any inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 7/26/22

    This issue continues to be ongoing. Our teams are at work on a resolution, although we cannot provide an ETA regarding this, for the moment. We apologize for any inconvenience and we thank you for your patience in this matter.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/2/22

    For now, this issue is still ongoing. Our teams continue to work on a resolution, although we are not able to provide an ETA regarding this. We do apologize for the inconveniences this may cause, and we thank you for your patience. 

    Thank you!

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/9/22

    Currently, this issue is ongoing. While our teams will keep working toward a resolution, we are unable to provide an ETA, at the moment. We apologize for any inconvenience you may experience, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/16/22

    This issue continues to be ongoing. Our teams are working on a resolution, but no ETA is currently available. We apologize for any inconvenience this causes, and do appreciate your patience in this situation.

    Thank you!

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/23/22

    This issue remains ongoing. We have teams at work on a resolution for this problem, but an ETA continues to be unavailable. We apologize for the inconvenience incurred by this issue, and we are appreciative of your patience. 

    Thank you,

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/30/22

    This issue is ongoing, at the moment. Our teams will continue to work toward a resolution, although there is not an ETA regarding when this will become available. We are sorry for the inconvenience resultant from this, and we thank you for your patience, in the meantime. 

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 9/6/22

    This issue remains ongoing. We have teams continuing to work on resolving the problem, although there is no ETA currently available regarding when this will be achieved. We do apologize for the inconvenience and we thank you for your patience.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 9/13/22

    This issue continues to be ongoing. We do have teams at work on developing a resolution, but there is not an ETA regarding when this will become available. Thank you for your patience, and we apologize for any inconvenience this causes.


    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 9/20/22 

    This problem remains ongoing, for now. We have teams working on a resolution, but we are not able to provide an ETA regarding when this will be achieved. Thanks for you patience, and we are sorry for any inconvenience this has caused.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 9/27/22

    We are sorry but this issue continues to be ongoing. We are working toward a resolution, but we do not have an ETA regarding when this will become available, at this time. Thank you for your patience, and we do apologize for any inconvenience this causes.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 10/4/22

    At the moment, this issue remains ongoing. We are at work on a resolution, although we do not have an ETA regarding when this will be achieved. Thank you for your patience, and we are sorry for any inconvenience causes.

    Thank you,

    -Quicken Jared