ONGOING 10/3/22 Quicken Bill Manager Not Setting Up Shows Account Not Verified

We are seeing customers report being unable to set up Quicken Bill Manager. You may encounter an error; "Could not initiate payment. Additional information: the Payment account is not verified". 

When you disable and attempt to set Quicken Bill Manager back up you will be unable to verify because the Presentment screen for your account will state the account has already been set up for Quick Pay and for Check Pay. Or, you may encounter an issue when attempting to set up Quicken Bill Manager, after getting your micro-deposits and going to verify the account, the "Enabled for Quick Pay" is missing the check box, and you can not continue entering the micro-deposits.

This has been escalated internally and we are currently working with our service provider to resolve the issue, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #9517992/CTP-3870)

-Quicken Jasmine

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 6/15/22

    Our teams continue to work towards a solution. We do not have an ETA at this time and apologize for any inconvenience, though your patience is appreciated.

    Thank you!
    -Quicken Anja
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 6/20/22

    A solution for this issue is still being worked on and we do not have an ETA at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 6/27/22

    Our teams continue to work towards a resolution, though we do not have an ETA available. We appreciate your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 7/5/22

    A solution for this issue is still being worked on and we do not have an ETA at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 7/11/22

    This issue is ongoing. Our teams continue to work toward a resolution. Unfortunately, we do not currently have an ETA as to when it will be resolved. We apologize for the inconvenience this has caused.

    Thank you!

    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 7/18/22

    This issue is ongoing, and although our teams are working hard at a resolution, we do not currently have an ETA to provide. We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 7/25/22

    This issue remains ongoing. We do not have an ETA available at this time.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 8/1/22

    A solution for this issue is still being worked on and we do not have an ETA at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 8/8/22

    This issue is ongoing, for the moment. While we cannot provide an ETA on a resolution, our teams are continuing to work on the problem. We apologize for any inconvenience you experience, and we thank you for your patience. 

    Thank you!

    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 8/15/22

    We apologize for the inconvenience, but this issue is still ongoing. Although we do not have an ETA as to when it will be resolved, we do appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/22/22

    While our teams are still at work on this issue, it remains ongoing for now. A resolution is being sought but we currently do not have an ETA for when this will be available. We apologize for the inconvenience, and we thank you for your patience. 

    Thank you!

    Quicken Jared 
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 8/29/22

    Although our teams are working studiously at resolving this problem, we do not have an ETA for a solution at this time. Thank you for your patience. We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/6/22

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/12/22

    For the time being, this issue is still ongoing. Our teams are working on a resolution, though we are currently unable to provide an ETA for when this may be completed. We apologize for the inconvenience this causes, and we want you to know that we appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/19/22

    This issue remains ongoing. We are working toward a resolution, but we are still unable to provide an ETA for its availability. We are sorry for the inconvenience, and we appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/26/22

    At the moment, this issue remains ongoing. We do not currently have an ETA for a resolution, but our teams are hard at work in analyzing and investigating the problem. We apologize for any inconvenience you experience because of this error, and we do appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/3/22

    This issue continues to be investigated and our teams continue to work towards a solution, though we do not have an ETA. Apologies for any inconvenience, though we appreciate your patience.

    Thank you!
    -Quicken Jasmine