ONGOING 1/30/23 Categories grayed out on the Categories List

We have noticed reports from customers where some of their Categories in their Category list are grayed out in Quicken for Mac.

This has been escalated internally, though we do not have an ETA on a resolution at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #9584579/CTP-3403)
-Quicken Jasmine

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 7/18/22

    This issue continues to be ongoing. Although we cannot provide any ETA for a resolution, we can assure you that our teams are working diligently on the problem. Thank you for your patience, and we apologize for the inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 7/25/22

    Our teams continue to investigate and work towards a solution for this issue. An ETA is not available at this time. Thank you for your continued patience and we apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited August 2022
    ONGOING 8/1/22

    Our teams are still working to resolve this issue, though we do not have ETA available. We thank you for your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited August 2022
    ONGOING 8/8/22

    This issue is ongoing. We are not currently able to provide any ETA for the resolution, but our teams are analyzing the problem and developing a response. We very much appreciate your patience, and we do apologize for any inconvenience this issue may cause.

    Thank you!
    -Quicken Jasmine
  • ONGOING 8/15/22

    Our teams are still working to resolve this issue, though we do not have ETA available. We thank you for your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/22/22

    While our teams are still at work on this issue, it remains ongoing for now. A resolution is being sought but we currently do not have an ETA for when this will be available. We apologize for the inconvenience, and we thank you for your patience. 

    Thank you!

    Quicken Jared 
  • ONGOING 8/29/22

    As of now, this issue is ongoing. We are unable to provide an ETA on the resolution at the moment, but our teams are working studiously toward it as we speak. We do apologize for the inconvenience this causes, and we appreciate your patience in this matter. 

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/6/22

    A solution for this issue is still being worked on and we do not have an ETA at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/12/22

    Our teams continue to work towards a solution. We do not have an ETA at this time and apologize for any inconvenience, though your patience is appreciated.

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/19/22

    A solution for this issue is still being worked on. We do not have an ETA available at this time and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/26/22

    As of now, this issue is ongoing. We are unable to provide an ETA on the resolution at the moment, but our teams are working studiously toward it as we speak. We do apologize for the inconvenience this causes, and we appreciate your patience in this matter. 

    Thank you!
    -Quicken Jasmine
  • ONGOING 10/3/22

    This issue continues to be investigated and our teams continue to work towards a solution, though we do not have an ETA. Apologies for any inconvenience, though we appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 10/10/22

    Our teams continue to work towards a solution. We do not have an ETA at this time and apologize for any inconvenience, though your patience is appreciated.

    Thank you!
    -Quicken Jasmine
  • ONGOING 10/17/22

    Our teams continue to work diligently towards a solution, though we do not have an ETA. Thank you for your patience and we apologize for any inconvenience caused.

    Thank you!
    -Quicken Jasmine
  • ONGOING 10/24/22

    This issue is still ongoing. Our teams continue to work toward a resolution. We apologize for the inconvenience, but we do not currently have an ETA on resolution.

    Thank you!

    -Quicken Jasmine
  • ONGOING 10/31/22

    This issue remains ongoing. We do not have an ETA available at this time and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 11/7/22

    This issue remains ongoing. We have teams at work on a resolution for this problem, but an ETA continues to be unavailable. We apologize for the inconvenience incurred by this issue, and we are appreciative of your patience. 

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited November 2022
    ONGOING 11/14/22

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your continued patience. 

    Thank you!
    -Quicken Jasmine
  • ONGOING 11/21/22

    A solution continues to be worked on by our teams, though we are unable to provide and ETA. We appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 11/28/22

    This issue is still ongoing. We are unable to provide an ETA regarding a resolution. Our teams will continue to investigate and work on this issue. We apologize for any inconvenience this causes, and we are thankful for your patience in this matter.

    Thank you!

    -Quicken Jasmine
  • ONGOING 12/5/22

    A solution for this is still being worked on. While the issue remains ongoing, we do not have an ETA available at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 12/12/22

    This issue is ongoing, and although our teams are working hard at a resolution, we do not currently have an ETA to provide.

    We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • ONGOING 12/19/22

    While we are unable to provide an ETA, our teams continue to work toward a solution for this issue. We apologize for the inconvenience in the meantime.

    Thank you!
    -Quicken Jasmine
  • ONGOING 12/27/22

    This issue continues to be ongoing. We are not able to provide an ETA regarding a resolution, although we have teams working hard to realize this goal. We apologize for the inconvenience and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 1/2/23

    This issue remains ongoing. We cannot provide an ETA regarding a resolution at the moment, although we do have teams continuing to work on the problem. We apologize for the inconvenience and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 1/9/23

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 1/17/23

    At the moment, this issue remains ongoing. We are at work on a resolution, although we do not have an ETA regarding when this will be achieved. Thank you for your patience, and we are sorry for any inconvenience caused.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 1/23/23

    While the status of this issue remains ongoing, our teams continue to work on resolving it, though we do not have an ETA available at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited January 31
    ONGOING 1/30/23

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!
    -Quicken Jasmine