ONGOING 9/26/22 Categories grayed out on the Categories List

We have noticed reports from customers where some of their Categories in their Category list are grayed out in Quicken for Mac.

This has been escalated internally, though we do not have an ETA on a resolution at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #9584579/CTP-3403)
-Quicken Jasmine
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Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 7/18/22

    This issue continues to be ongoing. Although we cannot provide any ETA for a resolution, we can assure you that our teams are working diligently on the problem. Thank you for your patience, and we apologize for the inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 7/25/22

    Our teams continue to investigate and work towards a solution for this issue. An ETA is not available at this time. Thank you for your continued patience and we apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited August 1
    ONGOING 8/1/22

    Our teams are still working to resolve this issue, though we do not have ETA available. We thank you for your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited August 8
    ONGOING 8/8/22

    This issue is ongoing. We are not currently able to provide any ETA for the resolution, but our teams are analyzing the problem and developing a response. We very much appreciate your patience, and we do apologize for any inconvenience this issue may cause.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 8/15/22

    Our teams are still working to resolve this issue, though we do not have ETA available. We thank you for your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/22/22

    While our teams are still at work on this issue, it remains ongoing for now. A resolution is being sought but we currently do not have an ETA for when this will be available. We apologize for the inconvenience, and we thank you for your patience. 

    Thank you!

    Quicken Jared 
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 8/29/22

    As of now, this issue is ongoing. We are unable to provide an ETA on the resolution at the moment, but our teams are working studiously toward it as we speak. We do apologize for the inconvenience this causes, and we appreciate your patience in this matter. 

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/6/22

    A solution for this issue is still being worked on and we do not have an ETA at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/12/22

    Our teams continue to work towards a solution. We do not have an ETA at this time and apologize for any inconvenience, though your patience is appreciated.

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/19/22

    A solution for this issue is still being worked on. We do not have an ETA available at this time and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/26/22

    As of now, this issue is ongoing. We are unable to provide an ETA on the resolution at the moment, but our teams are working studiously toward it as we speak. We do apologize for the inconvenience this causes, and we appreciate your patience in this matter. 

    Thank you!
    -Quicken Jasmine