ONGOING 10/3/22: New EWC accounts added to Quicken for Windows are appearing as hidden

Customers are reporting that with the latest release of Quicken for Windows (42.8) that newly-added accounts with Express Web Connect (EWC) are defaulting to hidden.  We have identified the cause of this issue and are working on a server-side fix that will correct this issue soon.

In the meantime, if you experience this issue, you can go to Tools > Manage Hidden Accounts, to show these accounts in the Account List, along with other options.

If you would like to be notified when this issue is resolved, please click the "bookmark" icon on the upper right of this thread.
Quicken Kathryn
Community Administrator
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Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 7/25/22

    While we do not have an ETA, a solution for this issue is still in the works. Your patience is greatly appreciated and we apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 8/1/22

    This issue is ongoing. Our teams continue to work toward a resolution. Unfortunately, we do not currently have an ETA as to when it will be resolved. We apologize for the inconvenience this has caused.

    Thank you!

    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 8/8/22

    This issue remains ongoing. Our teams are working hard to resolve the issue, but we are not able to provide an ETA regarding this, at the moment. We apologize for the inconvenience, and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 8/15/22

    This issue is ongoing, and although our teams are working hard at a resolution, we do not currently have an ETA to provide.

    We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/22/22

    While our teams are still at work on this issue, it remains ongoing for now. A resolution is being sought but we currently do not have an ETA for when this will be available. We apologize for the inconvenience, and we thank you for your patience. 

    Thank you!

    Quicken Jared 
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 8/29/22

    This issue continues to be ongoing. Nevertheless, our teams are hard at work toward a resolution. We cannot provide an ETA for a solution at the moment, but we appreciate your patience, and we apologize for any inconvenience this issue causes.

    Thank you!

    -Quicken Jasmine
  • ONGOING 9/6/22

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/12/22

    A solution for this issue is still being worked on. We do not have an ETA available at this time and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/19/22

    For the time being, this issue is still ongoing. Our teams continue to seek a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited September 26
    ONGOING 9/26/22

    As of now, this issue is ongoing. We are unable to provide an ETA on the resolution at the moment, but our teams are working studiously toward it as we speak. We do apologize for the inconvenience this causes, and we appreciate your patience in this matter. 

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/3/22

    This issue continues to be investigated and our teams continue to work towards a solution, though we do not have an ETA. Apologies for any inconvenience, though we appreciate your patience.

    Thank you!
    -Quicken Jasmine