ONGOING 09/27/22 Elgin State Bank- FDP-163 (CC-563)

We are seeing customers reporting they are getting an FDP-163 or CC-563 error when trying to connect or update accounts for Elgin State Bank. Our teams are at work in finding a resolution, although we are unable to provide an ETA regarding one at the moment. We apologize for any inconvenience and thank you for your patience.

If you wish to be notified whenever an update regarding this issue is provided, please click the bookmark 'ribbon' icon in the upper right-hand corner of the post.

Thank you!

-Quicken Jared

(Ticket #: 9599482, CTP-4071)

Comments

  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 7/26/22

    This issue continues to be ongoing. Our teams are at work on a resolution, although we cannot provide an ETA regarding this, for the moment. We apologize for any inconvenience and we thank you for your patience in this matter.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/2/22

    For now, this issue is still ongoing. Our teams continue to work on a resolution, although we are not able to provide an ETA regarding this. We do apologize for the inconveniences this may cause, and we thank you for your patience. 

    Thank you!

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/9/22

    Currently, this issue is ongoing. While our teams will keep working toward a resolution, we are unable to provide an ETA, at the moment. We apologize for any inconvenience you may experience, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/16/22

    This issue continues to be ongoing. Our teams are working on a resolution, but no ETA is currently available. We apologize for any inconvenience this causes, and do appreciate your patience in this situation.

    Thank you!

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/23/22

    This issue remains ongoing. We have teams at work on a resolution for this problem, but an ETA continues to be unavailable. We apologize for the inconvenience incurred by this issue, and we are appreciative of your patience. 

    Thank you,

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/30/22

    This issue is ongoing, at the moment. Our teams will continue to work toward a resolution, although there is not an ETA regarding when this will become available. We are sorry for the inconvenience resultant from this, and we thank you for your patience, in the meantime. 

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 9/6/22

    This issue remains ongoing. We have teams continuing to work on resolving the problem, although there is no ETA currently available regarding when this will be achieved. We do apologize for the inconvenience and we thank you for your patience.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 9/13/22

    This issue continues to be ongoing. We do have teams at work on developing a resolution, but there is not an ETA regarding when this will become available. Thank you for your patience, and we apologize for any inconvenience this causes.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 9/20/22 

    This problem remains ongoing, for now. We have teams working on a resolution, but we are not able to provide an ETA regarding when this will be achieved. Thanks for you patience, and we are sorry for any inconvenience this has caused.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 9/27/22

    We are sorry but this issue continues to be ongoing. We are working toward a resolution, but we do not have an ETA regarding when this will become available, at this time. Thank you for your patience, and we do apologize for any inconvenience this causes.

    Thank you,

    -Quicken Jared