PNC Download Issue

schleiff
schleiff Member ✭✭
Is quicken having issues with pnc bank and downloading transactions

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Answers

  • jrbuch
    jrbuch Member ✭✭✭
    I haven't been able to get into my Web Connect accounts all day. My Direct Connect accounts are downloading just fine.
  • jrbuch
    jrbuch Member ✭✭✭
    I'm getting CC-505 errors.
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    edited August 6
    There is a posted Alert for PNC: ONGOING 08/02/22 PNC Bank - OL 297-A & CC-501/101.
    This Alert is about Direct Connect and Web Connect issues being reported.  The DC issue is not affecting everyone as @jrbuch and I can attest to.  I do not know how extensive the WC issue is.
    If you want to be kept informed of updates on this, you might want to bookmark it as shown in this example.  If you bookmark it you will receive notifications of updates to it are made.:

    (QW Premier Subscription: R42.21 on Windows 10)
  • teryg
    teryg Member ✭✭
    I've been getting "FI_WEBSITE_UNAVAILABLE FDP-105:URL. PNC is blocking Intuit between 4 AM PST-5 PM PST" errors since yesterday, even outside of those hours. Is this the same problem?
  • teryg
    teryg Member ✭✭
    Sorry--I'm on a Mac. I searched and didn't notice I was in the Windows forum. Will post in the Mac forum.
  • tjwo
    tjwo Member ✭✭
    I am also getting 505 errors for web connect to PNC.

    Got the error code for the first time today Aug 6. Prior successful download from PNC was on Aug 1.

    Using release R42.21.
    Quicken Subscription R42.21
    Windows 11 64-bit version 21H2 (OS Build 22000.832)
  • UKR
    UKR SuperUser ✭✭✭✭✭
    "FI_WEBSITE_UNAVAILABLE FDP-105:URL. PNC is blocking Intuit between 4 AM PST-5 PM PST"
    If you're on the East Coast, please note the time zone in the error message. 4am PST = 7am EST
    If you haven't done so already, recommend you try again outside the hour of 4-5 PST (7-8 EST)

    Is there a particular reason that accessing your accounts using Direct Connect on a regular basis is not sufficient? Why do you also have to download from their website using Webconnect (QFX files)?

  • teryg
    teryg Member ✭✭
    Thanks. I am on the East Coast, and I did notice the time zone. I tried this many times yesterday and today, from early in the day until 11 PM or later last night. Including several times after 8 PM. I get this error no matter when I try. Is PNC really saying they are blocking Intuit from 7 am to 8 pm EST 7 days per week?

    I didn't realize until I saw a different post that I am not using Direct Connect. I am using Quicken Connect. But the fix in that post was to use Direct Connect, which is not an option I'm given. This is possibly related to my being on a Mac, as I mentioned above when I realized I was in the Windows forum. I did post in the Mac forum and would have deleted my post here but I couldn't find an option to delete.
  • augiboy
    augiboy Member ✭✭
    edited August 6
    i have the same problem. 2 days straight and i can't connect to pnc. i've tried plenty of times outside the hours given for the outage.
  • tjwo
    tjwo Member ✭✭
    edited August 7
    It is past 8PM EST and still receiving 505 error.

    Update Aug 7: Deactivated all my PNC accounts then tried to re-establish the accounts and got the following message: "Quicken is having trouble connecting the PNC Bank". See screenshot. Quicken support on chat today told me to call Quicken support directly tomorrow,
    Quicken Subscription R42.21
    Windows 11 64-bit version 21H2 (OS Build 22000.832)
  • schleiff
    schleiff Member ✭✭
    I am still getting all kinds of errors and it wont download and update my transactions
  • dkump
    dkump Member ✭✭✭
    Also getting 505 errors with Web connect
  • Andy_G
    Andy_G Member ✭✭
    I thought I was the only one having this problem. I am glad I came to this forum. Now I can't blame myself for lack of skills. Having One Step Update problems with PNC since yesterday.
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    edited August 6
    For those of you who are experiencing these issues with Web Connect:  I encourage you to report the problem to Quicken either by Phone or Chat (https://www.quicken.com/support#contact-support) or via Help > Report a Problem (be sure to attach the log files).  The more people who report this problem the more likely it will help to raise the priority level and the more information they receive the more likely they will be able to definitively identify the cause and the corrective action.
    For those of you who are experiencing these issues with Direct Connect:  You can also contact Quicken but I have found that when I have been getting a PNC download error Update Now has always been successful...Account Register > upper right Gear icon > Update Now.
    I have not seen anyone posting here saying they have had problems with Express Web Connect downloads.  If anyone is, please let us know.
    (QW Premier Subscription: R42.21 on Windows 10)
  • ObieWonA
    ObieWonA Member ✭✭
    edited August 6
    I think we're all having problems with Express Web Connect. I know I am. I did report the problem to Quicken and attached log files.
  • augiboy
    augiboy Member ✭✭
    it has been at least 3 days during which pnc web connect does not connect. i live in pacific time, the times showing up in the error message are meaningless. no matter when i try, it does not connect.
  • thecreator
    thecreator SuperUser ✭✭✭✭✭


    Check the Region Settings on the Computer. Check the Time settings on the following:
    1. Modem
    2. Router
    3. Computer
    If one is set incorrectly, can cause problems.
    thecreator - User of Quicken Subscription R42.21  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32-Bit Build 19044.1826                   
                       Windows 10 Pro 64-Bit Build 19045.1865 Release Preview Channel. Lost Win 11.
                      also  Windows 10 Pro 64-Bit Build 19044.1826 .
    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1


  • frekwentflier
    frekwentflier Member
    I'm also getting CC-505 on all of my PNC accounts. I have reported it.
  • teryg
    teryg Member ✭✭
    > @Boatnmaniac said:
    > For those of you who are experiencing these issues with Web Connect:  I encourage you to report the problem to Quicken either by Phone or Chat (https://www.quicken.com/support#contact-support) or via Help > Report a Problem (be sure to attach the log files).  The more people who report this problem the more likely it will help to raise the priority level and the more information they receive the more likely they will be able to definitively identify the cause and the corrective action.

    Thanks. It's still happening. I reported it and attached the log files.
  • jimshu1
    jimshu1 Member ✭✭✭
    edited August 7
    Same issue here for three days with PNC Express Web Connect. You have to use Express Web Connect instead of Direct Connect for any PNC VISA.
    Quicken Deluxe for Windows. Latest subscription version. I've been a user for decades.

    - Jim S.
  • schleiff
    schleiff Member ✭✭
    now in addition to the pnc issues which support says is a known problem, i am having santander cc-800 issues which support chat says needs to be escalated to next level and I should contact CS 8-8 est the exact time I am on my way to work, at work and on my way home from work. WTF is going on here, if quicken was free, ok, but we are now paying for their service. Get if fixed!
  • PNC web connect not working. PNC direct works fine for download and direct to PNC bill pay
  • ObieWonA
    ObieWonA Member ✭✭
    How can I switch from Web Connect to PNC direct if this doesn't get resolved?
  • schleiff
    schleiff Member ✭✭
    What I did was to download (export) the particular account at pnc I wanted to reconcile/cleared the transactions that did not get downloaded prior to this PNC issue. I clicked on the downloaded file and said open with quicken. Then I made sure I linked it to the PNC account in my quicken where those transactions should go. I often pre enter transactions manually before I even download, so it is just a matter of matching the cleared transactions and picking up a few I didnt pre enter manually. And that is it. Just be careful when quicken first opens, it will ask you if you want to create a new account with the downloaded transactions (you dont want to do this) you just scroll down the page a bit and link it to the appropriate PNC account. I have 2 PNC accounts so I had to select the correct one.
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    edited August 7
    ObieWonA said:
    How can I switch from Web Connect to PNC direct if this doesn't get resolved?
    I have had Virtual Wallet accounts with PNC since last Oct and initially set them up with EWC.  But I had so many reliability issues with EWC that I changed the connection method to DC which has been very reliable for me.
    PNC does not have a monthly DC fee for personal accounts.  For business accounts I think the monthly DC fee is $2.00 or $2.50.
    One cannot simply switch from WC or EWC to DC nor set up the account(s) via Add Account or Set Up Now without taking the following steps:
    • DC with PNC requires a different UserID (PNC calls it CustomerID) and PIN.
    • You must contact PNC and they will select and mail you a unique PIN to be used. 
    • They will also advise if you are to use your SS number for the UserID or if they will provide you a unique UserID that will also be mailed to you (separately from the PIN). 
    • After you get the mailing(s), then you are able to proceed with setting up DC.
    • Be sure to back up the data file before proceeding further.
    • Deactivate the EWC or WC connections for each PNC bank account.
    • Remove the Financial Institution information from the General tab of Account Details...everything above the Contact Name field...for each PNC bank account.
    • From Add Account or Set Up Now:  Be sure to select the PNC Bank - Direct Connect set up link.  No other link will work with DC.
    • Be sure to also select Advanced Options and then select Direct Connect before proceeding with Next.  Then follow the prompts.
    • If prompted, be sure to Link the download(s) to the accounts already in Quicken.
    • If duplicates are entered into the account register(s), they will need to be manually deleted.
    If these steps are followed, the result should be a successful DC connection.
    (QW Premier Subscription: R42.21 on Windows 10)
  • evesrz
    evesrz Member
    I have had this issue with Quicken and PNC for over a week. I've called PNC and Quicken several times and get the same response every time "it's being escalated". I have even deactivated and recreated the connection while having PNC customer support on the line.
  • chriskay
    chriskay Member ✭✭✭
    I have to add that this has been ongoing for me for at least a week and a half.  I have to manually download the QFX file from PNC to enter and match transactions.  It is cumbersome as every time you manually download, the Quicken program does not recognize that you already have downloaded and entered most of the transactions and you have to mass delete a lot of transactions.  A handshake used to be a simple handshake.  Now with all the myriad security processes in place, a time saving factor such as web connect seems to not be a priority for the banks.
  • leomoore
    leomoore Member ✭✭
    I've been having trouble with PNC for days. First Quicken would error on the download. I tried logging onto PNC using Chrome browser and got an error (Bad Request
    Your browser sent a request that this server could not understand.
    Size of a request header field exceeds server limit.)

    I tried with Firefox browser, and it failed. I used the Edge browser and connected so at least I could pay some bills. I tried the app on my mobile phone and it worked.

    I think the problem might actually be PNC.
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    Answer ✓
    There is a new Alert posted today about PNC connection issues that appears to be better aligned than the earlier posted Alert with what many are posting here:  NEW! 8/8/22 PNC Bank - Web Connect CC-505/105
    (QW Premier Subscription: R42.21 on Windows 10)
  • augiboy
    augiboy Member ✭✭
    edited 4:52AM
    boatnmaniac, the link on your august 5 post goes back to april. so pnc problems have been going on for 4 months and still are not fixed. my web connect with pnc still does not work. i now have 3 different errors that pop up. the errors at this point are probably based on the phase of the moon. this really seems unacceptable for a paid service like quicken.