Saved Budget Edits Revert to Previous Amount

When I edit a budget amount and save it, it seems fine. However, when I look at the budget the next day, it has reverted to the amount that was previously there. Wondering if it is being overwritten when synching, but other than that, have no clue as to why.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @SuzanneB228,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this. 

    If you haven't already, I suggest that you restore a backup that was saved prior to this issue occurring and turning off mobile sync to see if that may help. 

    Once you've restored the backup, please follow the instructions provided below.

    1. Navigate to Edit 
    2. Preferences
    3. Mobile & Web
    4. Turn Sync OFF. 

    I hope this helps!
    -Quicken Anja
  • SuzanneB228
    SuzanneB228 Member
    Thanks, but I use the Mobile version daily, and that is one of the features that is supposed to work with this software. Not using a feature that is supposed to work is not an acceptable solution to the issue.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for following up.

    In that case, it would be better suited for you to contact Quicken Support for further assistance and possible escalation if they see fit.

    Thank you!
    -Quicken Anja
This discussion has been closed.