ONGOING 9/28/22 Chase - Error "Failed To Load" in auth window

Quicken Janean
Quicken Janean Administrator, Moderator admin
We have reports where if a user is on a prior build of Quicken Mac, they may encounter an error while trying to migrate their Chase accounts. The popup authentication window pops up with an error "failed to load".

If you experience this error, please make sure that the latest version of Quicken is installed. For the latest release, please visit this support article

This has been escalated internally, though we do not have an ETA on resolution.

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Thank you!
(Ticket #9649161)

Quicken Janean

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 8/31/22

    For the time being, this issue remains ongoing while our teams continue to work towards a solution, though we do not have an ETA.

    We apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/7/22

    For the time being, this issue is still ongoing. Our teams continue to seek a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/14/22

    This issue remains ongoing and our teams continue to work towards a solution. We do not have an ETA at this time. 

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/21/22

    This issue remains ongoing. We are working toward a resolution, but we are still unable to provide an ETA for its availability. We are sorry for the inconvenience, and we appreciate your patience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/28/22

    Our teams continue to work toward a solution. There is no ETA available at this time. We apologize for the inconvenience and appreciate your patience.

    Thank you!
    -Quicken Anja