ONGOING 1/31/23 Invoice "Logo" Option not Working in Quicken Canada

Hello everyone,

We are receiving reports that users are running into issues selecting the "Logo" option when creating a new invoice design in Quicken for Canada. When users want to add a logo to their invoice nothing happens; the pop-up option to select a logo to add to your invoice does not appear.

Our teams are now working on this issue, but we are unable to provide an ETA regarding a resolution. We thank you for your patience and we apologize for the inconvenience this may cause.

If you wish to be notified whenever an update regarding this issue is made available, please click on the bookmark 'ribbon' icon in the upper right-hand side of the page. 

Thank you,

-Quicken Jared

(Ticket #: 9655331; CTP-4266)

Comments

  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/23/22

    This issue remains ongoing. We have teams at work on a resolution for this problem, but an ETA continues to be unavailable. We apologize for the inconvenience incurred by this issue, and we are appreciative of your patience. 

    Thank you,

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/30/22

    This issue is ongoing, at the moment. Our teams will continue to work toward a resolution, although there is not an ETA regarding when this will become available. We are sorry for the inconvenience resultant from this, and we thank you for your patience, in the meantime. 

    Thank you,

    -Quicken Jared
  • ONGOING 9/6/22

    This issue remains ongoing. We have teams continuing to work on resolving the problem, although there is no ETA currently available regarding when this will be achieved. We do apologize for the inconvenience and we thank you for your patience.

    Thank you,

    -Quicken Jared 
  • ONGOING 9/13/22

    This issue continues to be ongoing. We do have teams at work on developing a resolution, but there is not an ETA regarding when this will become available. Thank you for your patience, and we apologize for any inconvenience this causes.

    Thank you,

    -Quicken Jared 
  • ONGOING 9/20/22 

    This problem remains ongoing, for now. We have teams working on a resolution, but we are not able to provide an ETA regarding when this will be achieved. Thanks for you patience, and we are sorry for any inconvenience this has caused.

    Thank you,

    -Quicken Jared 
  • ONGOING 9/27/22

    We are sorry but this issue continues to be ongoing. We are working toward a resolution, but we do not have an ETA regarding when this will become available, at this time. Thank you for your patience, and we do apologize for any inconvenience this causes.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 10/4/22

    At the moment, this issue remains ongoing. We are at work on a resolution, although we do not have an ETA regarding when this will be achieved. Thank you for your patience, and we are sorry for any inconvenience causes.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 10/11/22

    This issue continues to be ongoing. While our teams are still working toward a resolution, there is no ETA regarding when this can be achieved. We thank you for your patience, and we are sorry for any inconvenience this has caused. 

    Thank you,

    Quicken Jared 
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/18/22

    This issue continues to be worked on. We do not have an ETA available at this time and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 10/25/22

    This issue remains ongoing. We do not have an ETA regarding when the resolution may arrive, although our teams continue to work on the problem. We apologize for the inconvenience, and we thank you for your patience. 

    Thank you!

    -Quicken Jared 

  • ONGOING 11/01/22

    At the moment, this issue is ongoing. We are unable to provide a current ETA for a resolution, but we do have teams working on the problem. We apologize for any inconvenience resulting from this, and we do thank you for your patience.

    Thank you!

    -Quicken Jared
  • ONGOING 11/08/22

    For now, this issue remains ongoing. We cannot provide an ETA for a resolution, although our teams are still working toward this and will continue to do so. We apologize for the inconvenience, and we thank you for your patience in this matter.

    Thank you!

    -Quicken Jared 
  • ONGOING 11/15/22

    This issue continues to be ongoing. We are unable to provide an ETA with respect to a resolution, but our teams are working diligently on the problem. We do apologize for the inconvenience caused, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • ONGOING 11/22/22

    This issue is ongoing, for the moment. We cannot provide an ETA regarding a resolution, but rest assured that our teams are working on the issue. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • ONGOING 11/29/22

    We regret to inform you that this issue is ongoing. We do not have an ETA with respect to a resolution, although our teams will continue to work toward this end. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • ONGOING 12/6/22

    This issue remains ongoing. We cannot provide an ETA regarding a resolution at the moment, although we do have teams continuing to work on the problem. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • ONGOING 12/13/22

    This issue continues to be ongoing. We are not able to provide an ETA regarding a resolution, although we have teams working hard to realize this goal. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • ONGOING 12/20/22

    This issue is ongoing, for the time being. We are unable to provide an ETA regarding a resolution, although our teams will continue to work on the problem. We do apologize for any inconvenience resulting from this, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • ONGOING 12/27/22

    This issue remains ongoing, for now. We cannot provide an ETA regarding a resolution, although our teams are working towards this as quickly as possible. We do apologize for the inconvenience, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 1/03/23

    This issue is continuing to be ongoing. We are unable to offer an ETA regarding a resolution. Our teams are working to achieve this as quickly as possible, nonetheless. We do apologize for the inconvenience, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 1/10/23

    This problem remains ongoing. We do not have an ETA with respect to a resolution, although we do have teams continuing to work towards achieving this, as we speak. We are sorry for the inconvenience caused by this issue, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 1/17/23

    This issue continues to be ongoing. We are not able to provide an ETA regarding a resolution. Nonetheless, our teams are at work on the problem. We apologize for this inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 1/24/23

    This problem remains ongoing. We are unable to provide an ETA with respect to a resolution, but our teams will continue to work on the issue. We apologize for the inconvenience this causes. Thank you for your patience.

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod
    edited January 31
    ONGOING 1/31/23

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc becomes available.We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    edited February 1
    ONGOING 1/31/23

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc becomes available. We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jared