RESOLVED 11/10/22 Chase Online Balance including Pending Transactions

Quicken Janean
Quicken Janean Administrator, Moderator admin
We have users reporting that Chase is currently including Pending Transactions in the Online Balance in Quicken for users connected with EWC+. The Pending Transactions would not show in the Register when the accounts are updated. 

If a user is trying to Reconcile using their Online Balance, they will need to wait 24 hours until the Pending Transaction is posted as Cleared, then attempt to Reconcile.

This is a known issue and we are working towards a resolution, although we do not have an ETA. 

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Thank you!

(Ticket #9674432)

Quicken Janean

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/29/22

    Our teams continue to work toward a solution. There is no ETA available at this time. We apologize for the inconvenience and appreciate your patience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/6/22

    A solution for this is still being worked on. While the issue remains ongoing, we do not have an ETA available at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/13/22

    This issue continues to be worked on. We do not have an ETA available at this time and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/20/22

    As of now, this issue remains ongoing and a solution continues to be worked on. We do not have an ETA available at this time and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/27/22

    We do not have an ETA at this time, though our teams continue to work towards a solution. We apologize for any ongoing inconvenience in the meantime.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/3/22

    While the issue remains ongoing, our teams continue to work towards a solution. We do not have an ETA at this time and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    RESOLVED 11/10/22

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

    Thank you!
    -Quicken Anja