Quicken crashing after Quick Pay entry

Grtbear
Grtbear Member
Over the last several days, I have tried to enter two different Quick Pay entries. In both cases (and several attempts at each), Quicken immediately closes after I hit the confirm button, and the entry is not made. I use BOA for my checking.

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    Meanwhile, if you wish to revert back to a previous version release, you can download and install previous versions through this support article.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja

Answers

  • Quicken Jared
    Quicken Jared Moderator mod
    edited September 1
    Grtbear said:
    Over the last several days, I have tried to enter two different Quick Pay entries. In both cases (and several attempts at each), Quicken immediately closes after I hit the confirm button, and the entry is not made. I use BOA for my checking.
    Hello @Grtbear,  

    I am sorry to hear about this problem with the program closing unexpectedly after trying to make a payment with Quick Pay. Thank you for talking about this here with us on the Quicken Community. 

    Have you tried restarting your computer after this happens? You may additionally try uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder. You may then reinstall the software after following those steps using the steps listed here. Note that this will not affect your data.

    I look forward to hearing about your results. 

    Thank you,

    Quicken Jared 
  • Grtbear
    Grtbear Member
    Uninstalled per instructions, including removing the folder in Program Files (x86), rebooted and reinstalled Quicken. Installed update after initial transaction download. Attempted quick pay again, and same result, the program immediately closed after hitting the confirm button, and did not record the payment.
  • bertka
    bertka Member
    Since upgrade to version R43.14, Quicken crashes when I confirm a new Quick Pay entry. The transaction is not completed, and the information is lost upon opening the program again. I have done file validation. Also removed all bills and re-entered the on-line bills. Has anyone else experienced this issue? Thoughts?
  • KkPrice
    KkPrice Member ✭✭
    edited September 2
    i have the same issue, i have tried several billers as well as rebooting. this started after the update to R43.13. i do NOT use BOA for banking.

    i look forward to hearing a solution from Quicken. i would suggest Quicken investigate R43.14 and perhaps perform some regression testing.

    in the meantime, how do i roll back from this update?
  • Ripperdan
    Ripperdan Member
    Please Quicken, either fix this problem or tell us how to roll back to a previous version that works.
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    Meanwhile, if you wish to revert back to a previous version release, you can download and install previous versions through this support article.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja
  • Grtbear
    Grtbear Member
    Hi Anja, I have already submitted a problem report a few days ago.
  • KkPrice
    KkPrice Member ✭✭
    edited September 6
    Quicken Anja, since the app crashes and doesn't generate an error screen, how do i generate a problem report?

    FYI, i updated to .20 and i am still having the issue.

    i have to wonder if Quicken is realizing yet that they are becoming less and less useful to me, given the the BECU debacle (and my transactions still don't all download correctly) and now i cannot pay bills. with the extremely slow responses, lack of communication on said issues, i'm not sure that the fees i pay every year are a good use of my money. When the software works, my answer is yes, but it hasn't worked well for me for several months now.
  • KkPrice
    KkPrice Member ✭✭
    still no response to my question from 9/6. how do i generate a log and report issue if the app is crashing and closes before an error is generated.

    also, just upgraded to R43.26 and it is still happening

    still asking myself, is this worth the $ i'm paying or should i switch to another bill pay service? with the non-reponsiveness to issues, i'm starting to think the answer may be yes.
  • fw6322+
    fw6322+ Member, Windows Beta Beta
    edited September 20
    Experiencing the same and did a rollback to R43.14 and that didn't help.  Went back to R43.26 and still crashing.
    Quicken has crashed 7 times in the last 4 days!!!!
     
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Hmmm, googling the Exception Code in your image returns:
    • The exception code 0xc0000374 indicates a heap corruption - to determine the solution, you would need to debug the crash in a debugger to figure out who is corrupting the heap.
    Where are the programming experts when you need them?

  • fw6322+
    fw6322+ Member, Windows Beta Beta
    Replaced 27.14.43.32 with 27.1.42.21 and solved the Quick Pay not working with the attached message and crash issues caused by trying to make a Quick Pay.

    Quicken please fix this issue and sent Report a Problem today.