ONGOING 9/24/22 Chase - HELOC accounts change to Credit Card account post migration

We have encountered an issue where users with Chase accounts migrate their accounts successfully but after migration may see a Home Equity Line of Credit account be converted to a Credit Card or Credit account.

Prior to migration, users would have seen a register when they clicked on Payment Details on the HELOC account, after migration that option would be missing and the account may also incorrectly show "This loan is paid off".



This issue has been escalated internally, though we do not have an ETA on resolution.

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Thank you!
(Ticket #9692692)
-Quicken Anja

Comments

  • ONGOING 9/24/22

    A solution for this issue is still being worked on and we do not have an ETA at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine