ONGOING 11/26/22 Chase - HELOC accounts change to Credit Card account post migration

We have encountered an issue where users with Chase accounts migrate their accounts successfully but after migration may see a Home Equity Line of Credit account be converted to a Credit Card or Credit account.

Prior to migration, users would have seen a register when they clicked on Payment Details on the HELOC account, after migration that option would be missing and the account may also incorrectly show "This loan is paid off".



This issue has been escalated internally, though we do not have an ETA on resolution.

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Thank you!
(Ticket #9692692)
-Quicken Anja

Comments

  • ONGOING 9/24/22

    A solution for this issue is still being worked on and we do not have an ETA at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/1/22

    Our teams are still working to resolve this issue, though we do not have ETA available. We thank you for your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/8/22

    Although our teams are working on resolving this problem, we do not have an ETA for a solution at this time. Thank you for your patience. We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/15/22

    This issue continues to be ongoing. Our teams are working on a resolution, but no ETA is currently available. We apologize for any inconvenience this causes, and do appreciate your patience in this situation.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/22/22

    This issue continues to be investigated and our teams continue to work towards a solution, though we do not have an ETA. Apologies for any inconvenience, though we appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/29/22

    This issue is ongoing, for the moment. While we cannot provide an ETA on a resolution, our teams are continuing to work on the problem. We apologize for any inconvenience you experience, and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 11/5/22

    This issue is ongoing, at the moment. Our teams will continue to work toward a resolution, although there is no ETA regarding when this will become available. We are sorry for the inconvenience resulting from this, and we thank you for your patience, in the meantime. 

    Thank you!
    -Quicken Jasmine
  • ONGOING 11/12/22

    This issue is still ongoing. We are unable to provide an ETA regarding a resolution. Our teams will continue to investigate and work on this issue. We apologize for any inconvenience this causes, and we are thankful for your patience in this matter.

    Thank you!

    -Quicken Jasmine
  • ONGOING 11/19/22

    This issue remains ongoing and our teams continue to work toward a solution. We do not have an ETA at this time. 

    Thank you!
    -Quicken Jasmine
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/26/22

    Unfortunately, we do not have an ETA on a solution, though our teams continue to work towards one. Your patience is appreciated and we apologize for the inconvenience.

    Thank you!
    -Quicken Anja