Mr. Cooper, mortgage loan servicer; not on list, can't manually add

FirenzeGrrl
FirenzeGrrl Member ✭✭
Hi Community,

I can't get my mortgage info to update, now that Arvest Central Mortgage sold my loan to Lakeview, who arranged for Mr. Cooper to service the loan. There is no such listing in the loan/mortgage list. Although I do find both Lakeview and Mr. Cooper (referring to its prior name).

Is this a question to ask Lakeview/Mr. Cooper, as some have suggested? It's bugging me that I can't see my mortgage.

Running Quicken subscription (up do date) on a 2020 MacBook Pro, Monterey 12.5.1.

Comments

  • Hello @FirenzeGrrl,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your mortgage account. 

    Before I can further assist you, I require some more information. Have you attempted to connect your accounts using the instances that you found? Was your account already connected before the switch and is it now not updating? Please provide more information regarding the situation that you are experiencing. 

    I am looking forward to hearing your response!
    -Quicken Jasmine