Bank of America - Clarification

If I understand customer support correctly, BOA will no longer actually allow you to send payments from the application, however it will download your cleared transactions. An individual must go to the bank web site and make payments there. If I understand this correctly it is a terrible inconvenience. It means keeping a ledger in one application and transitioning to a second application to do something else which is crazy. What are the benefits to keeping quicken then. Or do I just not understand what customer service told me?