ONGOING 2/24/23 Chase - No downloaded transactions

Quicken Jasmine
Quicken Jasmine Moderator mod
edited February 24 in Alerts, Online Banking & Known Product Issues
We've encountered a situation where customers are able to migrate their Chase account, but when they run an update, they don't get any new transactions.

This has been escalated internally, though we do not have an ETA on a solution.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #9662620/CTP-4302)
-Quicken Jasmine
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Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/1/22

    Our teams are still working to resolve this issue, though we do not have ETA available. We thank you for your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/8/22

    Although our teams are working on resolving this problem, we do not have an ETA for a solution at this time. Thank you for your patience. We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/15/22

    This issue continues to be ongoing. Our teams are working on a resolution, but no ETA is currently available. We apologize for any inconvenience this causes, and do appreciate your patience in this situation.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/22/22

    This issue continues to be investigated and our teams continue to work towards a solution, though we do not have an ETA. Apologies for any inconvenience, though we appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/29/22

    This issue is ongoing, for the moment. While we cannot provide an ETA on a resolution, our teams are continuing to work on the problem. We apologize for any inconvenience you experience, and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 11/5/22

    This issue is ongoing, at the moment. Our teams will continue to work toward a resolution, although there is no ETA regarding when this will become available. We are sorry for the inconvenience resulting from this, and we thank you for your patience, in the meantime. 

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    ONGOING 11/12/22

    This issue is still ongoing. We are unable to provide an ETA regarding a resolution. Our teams will continue to investigate and work on this issue. We apologize for any inconvenience this causes, and we are thankful for your patience in this matter.

    Thank you!

    -Quicken Jasmine
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/26/22

    We do not have an ETA on a solution, though our teams continue to work towards one. Your patience is appreciated and we apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 12/3/22

    While our teams are still working on this issue, it remains ongoing for now. We currently do not have an ETA available. We apologize for the inconvenience, and we thank you for your patience. 

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 12/10/22

    Unfortunately, we do not have an ETA  on a solution, though our teams continue to work towards one. Your patience is appreciated and we apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 12/17/22

    A solution for this issue continues to be worked on. We are unable to provide an ETA while the investigation remains ongoing and apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 12/24/22

    For the time being, this issue is still ongoing. Our teams continue to seek a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing.

    Thank you!
    -Quicken Jasmine
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/31/22

    A solution continues to be worked on by our teams. We do not have an ETA at this time and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 1/7/23

    We do not have an ETA at this time, though our teams continue to work towards a solution. We apologize for any ongoing inconvenience in the meantime.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 1/14/23

    As of now, this issue remains ongoing and a solution continues to be worked on. We do not have an ETA available at this time and apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 1/21/23

    We do not have an ETA at this time, though our teams continue to work towards a solution. We apologize for any ongoing inconvenience in the meantime.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited January 31
    ONGOING 1/28/23

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Janean
    Quicken Janean Administrator, Moderator admin
    UPDATE 2/14/23 

    If you are experiencing issues with downloading transactions, we suggest that you contact Quicken Support so they may assist you further with your accounts. We are sorry for the trouble caused. 

    Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday. 

    Thank you. 

    -Quicken Janean
  • Quicken Janean
    Quicken Janean Administrator, Moderator admin
    edited March 2

    ONGOING 2/24/23

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available. We do suggest that if you are experiencing issues with downloading transactions,  that you contact Quicken Support so they may assist you further with your accounts. We are sorry for the trouble caused. 

    Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday. 

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Janean

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