FirstBank of Colorado Not Connecting

jsd46
jsd46 Member
I have not been able to connect to FirstBank of Colorado for a number of days. This is the error message I get:

$app_build_number: 609.45401.100
$app_version_string: 6.9.0
$model: MacBookAir9,1
$os_version: 12.6
$screen_height: 900
$screen_width: 1440
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 5D8B89A8-CABB-43BF-B370-23D032087FA9
cloudStatus: 0
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2020-05-02 20:34:28 +0000
dataset_id: 219151491009871105
dataset_platform: QMAC
date (GMT): 2022-09-18 15:07:26
date (MDT): 2022-09-18 09:07:26
date (PST): 2022-09-18 08:07:26
document_qcs_id: 218853163957222658
documentDisplayName: iBank 6 LasVistas (migrated).quicken
documentUserId: 218853163957222658
documentUserName: [email protected]
early_access: 0
installation_id: CD9C7011-7F97-4F14-8F17-7B3604DCBFD1
last30days_crash_count: 0
last48hours_crash_count: 0
localTimeZone: America/Denver (MDT)
mp_device_model: MacBookAir9,1
rawAggregatorPref: fdp
receiptUserId: 218853163957222658
receiptUserName: [email protected]
subscriber: Subscribed
syncNewAccounts: 0
system_appearance: auto
systemTimeZone: America/Denver (MDT)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: NEW


errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 4 (Debug = 0, Critical = 6)

description:
Server side error.

suggestion:
Try again later.

system description:
institution login: can't setup (server error)
institution login Sync Id: 219152019981659393
BID: 10781
FI name: FirstBank of Colorado

response:
{
"code" : 200,
"resource" : {
"status" : "UPDATED",
"pollingReference" : "\/institution-logins\/219152019981659393\/poll",
"id" : "219152019981659393",
"resource" : {
"aggregators" : [
{
"lastRefreshAttemptedAt" : "2022-09-15T15:03:56Z",
"aggStatusDetail" : "Invalid request.",
"cpChannel" : "FDP_DEFAULT",
"aggStatusCode" : "FDP-1400",
"aggStatus" : "QCS_SERVER_ERROR",
"lastStatusUpdatedAt" : "2022-09-15T15:09:34Z",
"lastRefreshSuccessfulAt" : "2022-09-15T00:55:32Z"
}
],
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : false,
"id" : "219152019981659393",
"modifiedAt" : "2022-09-18T15:02:11Z",
"clientId" : "FD93A4E5-A96B-4209-8770-0F894E540C60",
"createdAt" : "2020-05-02T20:39:43Z",
"institutionId" : "69971836699426050",
"name" : "FirstBank of Colorado"
},
"clientId" : "FD93A4E5-A96B-4209-8770-0F894E540C60"
}
}

poll response:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-1400",
"aggStatus" : "QCS_SERVER_ERROR",
"isProcessing" : false,
"cpAggStatusDetail" : "Invalid request."
}
],
"mode" : "UPDATE_AND_DISCOVER_ACCOUNTS",
"institutionLoginId" : "219152019981659393",
"isProcessing" : false
}

Comments

  • Quicken Jared
    Quicken Jared Moderator mod
    jsd46 said:
    I have not been able to connect to FirstBank of Colorado for a number of days. This is the error message I get:

    $app_build_number: 609.45401.100
    $app_version_string: 6.9.0
    $model: MacBookAir9,1
    $os_version: 12.6
    $screen_height: 900
    $screen_width: 1440
    aggregator: FDP
    app_bundle_identifier: com.quicken.Quicken
    clientDocumentId: 5D8B89A8-CABB-43BF-B370-23D032087FA9
    cloudStatus: 0
    current_appearance: light
    current_version_crash_count: 0
    dataset_creation_date: 2020-05-02 20:34:28 +0000
    dataset_id: 219151491009871105
    dataset_platform: QMAC
    date (GMT): 2022-09-18 15:07:26
    date (MDT): 2022-09-18 09:07:26
    date (PST): 2022-09-18 08:07:26
    document_qcs_id: 218853163957222658
    documentDisplayName: iBank 6 LasVistas (migrated).quicken
    documentUserId: 218853163957222658
    documentUserName: [email protected]
    early_access: 0
    installation_id: CD9C7011-7F97-4F14-8F17-7B3604DCBFD1
    last30days_crash_count: 0
    last48hours_crash_count: 0
    localTimeZone: America/Denver (MDT)
    mp_device_model: MacBookAir9,1
    rawAggregatorPref: fdp
    receiptUserId: 218853163957222658
    receiptUserName: [email protected]
    subscriber: Subscribed
    syncNewAccounts: 0
    system_appearance: auto
    systemTimeZone: America/Denver (MDT)
    tier: Deluxe
    tier_country: US
    total_crash_count: 0
    userTypeV2: NEW


    errors count: 1

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    Server side error.

    suggestion:
    Try again later.

    system description:
    institution login: can't setup (server error)
    institution login Sync Id: 219152019981659393
    BID: 10781
    FI name: FirstBank of Colorado

    response:
    {
    "code" : 200,
    "resource" : {
    "status" : "UPDATED",
    "pollingReference" : "\/institution-logins\/219152019981659393\/poll",
    "id" : "219152019981659393",
    "resource" : {
    "aggregators" : [
    {
    "lastRefreshAttemptedAt" : "2022-09-15T15:03:56Z",
    "aggStatusDetail" : "Invalid request.",
    "cpChannel" : "FDP_DEFAULT",
    "aggStatusCode" : "FDP-1400",
    "aggStatus" : "QCS_SERVER_ERROR",
    "lastStatusUpdatedAt" : "2022-09-15T15:09:34Z",
    "lastRefreshSuccessfulAt" : "2022-09-15T00:55:32Z"
    }
    ],
    "channel" : "FDP_DEFAULT",
    "includeInvestmentAccounts" : false,
    "id" : "219152019981659393",
    "modifiedAt" : "2022-09-18T15:02:11Z",
    "clientId" : "FD93A4E5-A96B-4209-8770-0F894E540C60",
    "createdAt" : "2020-05-02T20:39:43Z",
    "institutionId" : "69971836699426050",
    "name" : "FirstBank of Colorado"
    },
    "clientId" : "FD93A4E5-A96B-4209-8770-0F894E540C60"
    }
    }

    poll response:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "cpAggStatusCode" : "FDP-1400",
    "aggStatus" : "QCS_SERVER_ERROR",
    "isProcessing" : false,
    "cpAggStatusDetail" : "Invalid request."
    }
    ],
    "mode" : "UPDATE_AND_DISCOVER_ACCOUNTS",
    "institutionLoginId" : "219152019981659393",
    "isProcessing" : false
    }
    Hello @jsd46,     

    I do apologize about this issue with online banking services. Thank you for reaching out about this here on the Quicken Community.

    Currently, there is an active Open Alert regarding FirstBank of Colorado associated with connectivity issues like the ones described here. You can follow this link for further details and any future updates.

    Feel free to reach out with any additional questions or concerns. 

    Thank you,

    Quicken Jared