American Express Account with Multiple Cardholders

Every time I download new transactions, Quicken wants to create a new account for each cardholder, making it impossible to reconcile. It is one account but we have 3 cardholders


  • Hello @Moe

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    First, I suggest creating a test file and adding the American Express account(s) to see if the same issue occurs with the cardholders. You can create a test file by navigating to File > New > Start from Scratch.  Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps (just in case). 

    Let me know how it goes!
    -Quicken Jasmine