ONGOING 1/30/23 Bank of Montreal, (BMO) Checking/Savings accounts changing to Credit Card

Quicken Jasmine
Quicken Jasmine Moderator mod
edited February 1 in Alerts, Online Banking & Known Product Issues
We have been made aware that some Quicken Canda users are encountering an issue when they connect their BMO accounts the account is changed from checking or savings to a credit card. They may also be missing accounts after a successful connection.

This has been escalated internally, though we do not have an ETA on a solution.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #9721037/CTP-4473)
-Quicken Jasmine
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Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 9/26/22

    Although our teams are working studiously on resolving this problem, we do not have an ETA for a solution at this time. Thank you for your patience. We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/3/22

    This issue is ongoing and our teams continue to work toward a resolution on this. We apologize for the inconvenience, but we do not currently have an ETA as to when this will be resolved. 

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/10/22

    Our teams continue to work to resolve this issue as quickly as possible, however, at this time we do not have an ETA for when a resolution will be available.

    Thank you in advance for your patience while we work to resolve this error!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/17/22

    While our teams are still working on this issue, it remains ongoing for now. We currently do not have an ETA available. We apologize for the inconvenience, and we thank you for your patience. 

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/24/22

    Our teams are still working to resolve this issue, though we do not have an ETA available. We apologize for the inconvenience and appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 10/31/22

    This issue remains ongoing. We do not have an ETA available at this time and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 11/7/22

    This issue remains ongoing. We have teams at work on a resolution for this problem, but an ETA continues to be unavailable. We apologize for the inconvenience incurred by this issue, and we are appreciative of your patience. 

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 11/14/2022

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your continued patience. 

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 11/21/22

    A solution continues to be worked on by our teams, though we are unable to provide an ETA. We appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    ONGOING 11/28/22

    This issue is still ongoing. We are unable to provide an ETA regarding a resolution. Our teams will continue to investigate and work on this issue. We apologize for any inconvenience this causes, and we are thankful for your patience in this matter.

    Thank you!

    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 12/5/22

    A solution for this is still being worked on. While the issue remains ongoing, we do not have an ETA available at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 12/12/22

    This issue is ongoing, and although our teams are working hard at a resolution, we do not currently have an ETA to provide.

    We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 12/19/22

    While we are unable to provide an ETA, our teams continue to work toward a solution for this issue. We apologize for the inconvenience in the meantime.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 12/27/22

    This issue continues to be ongoing. We are not able to provide an ETA regarding a resolution, although we have teams working hard to realize this goal. We apologize for the inconvenience and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 1/2/23

    This issue remains ongoing. We cannot provide an ETA regarding a resolution at the moment, although we do have teams continuing to work on the problem. We apologize for the inconvenience and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 1/9/23

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 1/17/23

    At the moment, this issue remains ongoing. We are at work on a resolution, although we do not have an ETA regarding when this will be achieved. Thank you for your patience, and we are sorry for any inconvenience caused.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 1/23/23

    While the status of this issue remains ongoing, our teams continue to work on resolving it, though we do not have an ETA available at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited January 31
    ONGOING 1/30/23

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!
    -Quicken Jasmine

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