QMAC Suddenly Cannot Connect to TRowe Price

Chris Mead
Chris Mead Member ✭✭✭
Good morning!

I have used Quicken for MAC for years without issues.  Suddenly today, I have received messages that Quicken cannot connect to any of my T.R. Price accounts.  

"Download Error (2003) The specified account does not correspond to one of the user's accounts.  Please enter a valid account number."

Has Price changed methods for connecting accounts?  This is very important to me and significantly helps in managing accounts.

Thank you,

Chris Mead

Comments

  • Quicken Jared
    Quicken Jared Moderator mod
    edited September 21
    Good morning!

    I have used Quicken for MAC for years without issues.  Suddenly today, I have received messages that Quicken cannot connect to any of my T.R. Price accounts.  

    "Download Error (2003) The specified account does not correspond to one of the user's accounts.  Please enter a valid account number."

    Has Price changed methods for connecting accounts?  This is very important to me and significantly helps in managing accounts.

    Thank you,

    Chris Mead
    Hello @Chris Mead,      

    I am sorry to hear about this problem with online banking services and the Download Error message you are receiving. Thanks for discussing this with us here on the Quicken Community.

    First, save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen while Quicken is open, then follow the instructions below:

    First, deactivate all the accounts with the affected financial institution

    1. Open Quicken.
    2. Go to the Accounts menu and choose Hide and Show Accounts;
    3. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists;
    4. When complete, click the Settings button in the bottom right of the register for the affected account;
    5. Click on the Downloads tab.
    6. Click on Disconnect Account, then click Done. Do this on each account with this FI. 
    7. Quit Quicken.

    Second, delete Quicken passwords from the Keychain

    1. Open Finder and go to Applications > Utilities > Keychain Access app;
    2. On the left panel in the Keychain app, set the Keychains to Login and the Category to Passwords.
    3. Find and delete any entries that show Quicken or Quicken Connect and this FI name;
    4. Quit the Keychain Access app and open Quicken.

    Third, update the bank list in Quicken and reconnect accounts

    If there are multiple affected accounts

    1. Go to Accounts > New and pick an account type matching one of the affected accounts.
    2. At the bottom of the window that lists the financial institutions, click the "My bank is not listed" question mark icon; then click Update List.
    3. When the list finishes updating, it will display the current date. Click the Show List button to continue.
    4. Type the name of the financial institution and make the appropriate selection.
    5. Enter your login credentials and click Continue.
    6. When Quicken has returned all accounts discovered for this FI: In the Action column, make sure that the accounts are set to LINK to the corresponding accounts in Quicken (rather than Add or Ignore).  

    If there is a single affected account

    1. Select the affected account in the account sidebar.
    2. Go to Settings > Downloads tab and select Connect Account.
    3. At the bottom of the window that lists the financial institutions, click the "My bank is not in the list" question mark icon; then click Update List.
    4. Type the name of the financial institution and make the appropriate selection.
    5. Enter your login credentials and click Continue.
    6. When Quicken has returned all accounts discovered for this FI, make sure the corresponding account is showing LINK in the action column and all other accounts are showing Ignore.

    Let us know how this works!

    Thank you,

    Quicken Jared 
  • Chris Mead
    Chris Mead Member ✭✭✭
    What a disaster.  At one point, I had a 400k misalignment with the bank.  But I took your advice.  I disconnected every account, deleted all the entries in the keychain, then rebuilt the accounts, institution by institution starting with my bank(s).  Eventually, got it all done and it's back to normal.  Now ... why did this happen in the first place?