ONGOING 1/24/23 Chase - Account Type showing as Brokerage when it's Checking/Savings, vice versa

We have identified an issue when migrating where Chase account types show as Brokerage account types when they are not. Although the account type may show brokerage, once the add has been completed, the account type should show as the correct account type. A second add account attempt will also reflect the accurate account type. This is a known issue, we have only seen this in Windows. We have teams looking into this issue, and working toward a resolution, although we do not have an ETA regarding when this will become available. 



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Thank you,

Quicken Jared 

(Ticket #: 9725124, CTP-4497)

Comments

  • ONGOING 9/27/22

    We are sorry but this issue continues to be ongoing. We are working toward a resolution, but we do not have an ETA regarding when this will become available, at this time. Thank you for your patience, and we do apologize for any inconvenience this causes.

    Thank you,

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 10/4/22

    At the moment, this issue remains ongoing. We are at work on a resolution, although we do not have an ETA regarding when this will be achieved. Thank you for your patience, and we are sorry for any inconvenience causes.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 10/11/22

    This issue continues to be ongoing. While our teams are still working toward a resolution, there is no ETA regarding when this can be achieved. We thank you for your patience, and we are sorry for any inconvenience this has caused. 

    Thank you,

    Quicken Jared
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/18/22

    This issue continues to be worked on. We do not have an ETA available at this time and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 10/25/22

    This issue remains ongoing. We do not have an ETA regarding when the resolution may arrive, although our teams continue to work on the problem. We apologize for the inconvenience, and we thank you for your patience. 

    Thank you!

    -Quicken Jared 

  • ONGOING 11/01/22

    At the moment, this issue is ongoing. We are unable to provide a current ETA for a resolution, but we do have teams working on the problem. We apologize for any inconvenience resulting from this, and we do thank you for your patience.

    Thank you!

    -Quicken Jared
  • ONGOING 11/08/22

    For now, this issue remains ongoing. We cannot provide an ETA for a resolution, although our teams are still working toward this and will continue to do so. We apologize for the inconvenience, and we thank you for your patience in this matter.

    Thank you!

    -Quicken Jared
  • ONGOING 11/15/22

    This issue continues to be ongoing. We are unable to provide an ETA with respect to a resolution, but our teams are working diligently on the problem. We do apologize for the inconvenience caused, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • ONGOING 11/22/22

    This issue is ongoing, for the moment. We cannot provide an ETA regarding a resolution, but rest assured that our teams are working on the issue. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • ONGOING 11/29/22

    We regret to inform you that this issue is ongoing. We do not have an ETA with respect to a resolution, although our teams will continue to work toward this end. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • ONGOING 12/6/22

    This issue remains ongoing. We cannot provide an ETA regarding a resolution at the moment, although we do have teams continuing to work on the problem. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • ONGOING 12/13/22

    This issue continues to be ongoing. We are not able to provide an ETA regarding a resolution, although we have teams working hard to realize this goal. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • ONGOING 12/20/22

    This issue is ongoing, for the time being. We are unable to provide an ETA regarding a resolution, although our teams will continue to work on the problem. We do apologize for any inconvenience resulting from this, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • ONGOING 12/27/22

    This issue remains ongoing, for now. We cannot provide an ETA regarding a resolution, although our teams are working towards this as quickly as possible. We do apologize for the inconvenience, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 1/03/23

    This issue is continuing to be ongoing. We are unable to offer an ETA regarding a resolution. Our teams are working to achieve this as quickly as possible, nonetheless. We do apologize for the inconvenience, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 1/10/23

    This problem remains ongoing. We do not have an ETA with respect to a resolution, although we do have teams continuing to work towards achieving this, as we speak. We are sorry for the inconvenience caused by this issue, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 1/17/23

    This issue continues to be ongoing. We are not able to provide an ETA regarding a resolution. Nonetheless, our teams are at work on the problem. We apologize for this inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 1/24/23

    This problem remains ongoing. We are unable to provide an ETA with respect to a resolution, but our teams will continue to work on the issue. We apologize for the inconvenience this causes. Thank you for your patience.

    Thank you!

    -Quicken Jared