ONGOING 2/1/23 Bank of America - Unable to link accounts during Reauthorization

Quicken Anja

Users may encounter an issue where accounts are not displaying a "Link" option while reauthorizing their accounts, the only options are "Add" or "Ignore". Choosing the "Add" option may lead to duplicate accounts.

Workaround:

Deactivate the existing accounts, then reactivate the accounts through Tools > Add Account in Windows or Accounts > New in Mac and link them accordingly. 

If new/duplicate accounts were already created, delete the duplicate accounts and follow the steps above to link.

Thank you!
(Ticket #9768758)

Quicken Anja

ONGOING 2/1/23 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!