Resolved: Missing Transactions from Bank of America

We are seeing issues with Bank of America transactions downloading into Quicken.  It appears that the transactions are unable to be properly handled by our service provider, and we are working with Bank of America and our service provider to fix this as quickly as possible.

Please note: there is an existing alert on Bank of America missing transactions after migration to a new connection type; this is a separate issue that we're working to resolve.  If you saw missing transactions prior to 11/15, please follow the alert here.

Otherwise, please bookmark this post by clicking the icon on the upper right to be updated when the issue is resolved.
Quicken Kathryn
Community Administrator

Comments

  • Quicken Kathryn
    Quicken Kathryn Administrator admin
    Update 11/19/22: We are seeing that some users are now able to download transactions as expected. 

    However, the balances received from Bank of America now also include the pending transactions for the account; if you reconcile to the online balance, you may see a discrepancy.  We are working to fix this issue, and hope to have a resolution within a few days.
    Quicken Kathryn
    Community Administrator
  • Quicken Kathryn
    Quicken Kathryn Administrator admin
    Update 11/23/22: We have released a patch update that fixes the pending transaction issue some users experienced with their Bank of America accounts.  If you are not prompted to install the patch in your Windows product, please download the manual patch from this FAQ.
    Quicken Kathryn
    Community Administrator