ONGOING 1/31/23 Fidelity Not Downloading Transactions

Quicken Anja
Quicken Anja Moderator mod
edited January 31 in Alerts, Online Banking & Known Product Issues
We have received reports of users not being able to download transactions from Fidelity. No error codes are presented and deactivating/reactivating does not resolve the problem.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #9851609/CTP-4806)
-Quicken Anja
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Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 12/5/22

    A solution for this is still being worked on. While the issue remains ongoing, we do not have an ETA available at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/14/22

    No ETA is available at this time, though this issue continues to be a work in progress. Apologies for any inconvenience caused.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/21/22

    Our teams continue to work towards a solution, though we are unable to provide an ETA at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/28/22

    A solution continues to be worked on by our teams. We do not have an ETA at this time and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 11
    ONGOING 1/4/23

    While the status of this issue remains ongoing, our teams continue to work on resolving it, though we do not have an ETA available at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 11
    ONGOING 1/11/23

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your continued patience. 

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 1/18/23

    At this time, the status of this issue remains ongoing. While we are still unable to provide an ETA, our teams are continuously working toward a resolution. We apologize for any inconvenience. 

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 1/25/23

    Although no ETA is available, this issue continues to be worked on by our teams. We apologize for any inconvenience. 

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 1/31/23 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!
    -Quicken Anja

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