Quicken and Fidelity Rewards card (Q Mac)

dnpatr
dnpatr Member ✭✭
Any update on inability for Quicken to connect with Fidelity Rewards card. It has been several days and my charges are getting very behind.

Comments

  • RickO
    RickO SuperUser, Mac Beta Beta
    Here is the alert on this that you can follow: https://community.quicken.com/discussion/7924231/new-11-21-22-fdp-101-error-for-fidelity-rewards-credit-card/p1?new=1  Any updates from Quicken will be posted there.

    In the mean time, a couple of options to keep your Quicken file up to date:

    1. Manually enter your charges into your Quicken file. Once the issue if fixed, newly downloaded charges will match to the manually entered ones.

    2. Download the missing transactions from the Fidelity Rewards Visa (FRV) website in Quicken (QFX) format and import these into your file. FRV does not show as having Web Connect available, but there is an easy workaround for this. Let me know if you need help with that.
    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • dnpatr
    dnpatr Member ✭✭
    I hope Quicken will consider compensating those of us impacted by the Fidelity Rewards card problem. Having it down for over a week is an inconvenience and as my renewal is due in a matter of weeks, I am considering now renewing.
  • dnpatr
    dnpatr Member ✭✭
    Not renewing
  • I geniunely don't understand why the fix time can't be estimated. Does Quicken team not have backlogs and release cycles? I always felt like Quicken dev was reasonably mature, based on past performance. But this is concerning.
  • Robert
    Robert Member ✭✭✭
    I found that you can register directly at Elan's website www.myaccountaccess.com and see your fidelity rewards credit card there.   Once registered, you can use quicken by telling it you have a new account at "Elan Financial Services".  Works for me.
  • SRC1954
    SRC1954 Member ✭✭✭
    edited December 2022
    @Robert I've always used Elan as well.  Fidelity didn't used to provide as much information.
    Steve
    Quicken Since 2009
    MS Money 1991-2009
  • RickO
    RickO SuperUser, Mac Beta Beta
    You can also connect to the account in Quicken by using the FI name "Fidelity Rewards Credit Card".
    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • dnpatr
    dnpatr Member ✭✭
    I am having the same problem as existed a few weeks ago with Fidelity Rewards Credit Card. it will not download and I get the same error - Unable to connect.
  • dnpatr
    dnpatr Member ✭✭
    The error says 105 this time.
  • Quicken Jared
    Quicken Jared Moderator mod
    edited December 2022
    dnpatr said:
    The error says 105 this time.
    Hello @dnpatr,   

    I am sorry about this issue with error messages. Thank you for alerting us to this here on the Quicken Community. 

    Did this error appear this morning? If this is continuing for more than 24 hours, I recommend reaching out to Quicken Support by making use of the link provided here. This is in accordance with the instructions provided in this Support Article. Also note that there are currently three Open Alerts regarding Fidelity accounts that can be found here, here, and here.

    I hope that is helpful.

    Thank you,

    Quicken Jared 


  • RickO
    RickO SuperUser, Mac Beta Beta
    My connection had started working again a couple weeks ago. But yesterday and today I'm getting the 105 error using both Fidelity Rewards Credit Card and Elan Financial Services. My gut feeling is that their website connection to Quicken is down intermittently.
    Quicken Mac Subscription; Quicken Mac user since the early 90s
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