The Continuing BofA Saga...

JohnGW9

I have been having a problem with transaction download missing entries from Starbucks. I had thought it was an issue with BofA but I now believe the issue is within Quicken. Today the download summary page showed 4 transactions as received but the register only listed 3 as cleared. Reviewing the account at the bank it was easy to determine the missing transaction was Starbucks. I manually cleared it and everything balanced. But why was it not recognized by the program when downloaded?

Quicken Jared

JohnGW9 said:

I have been having a problem with transaction download missing entries from Starbucks. I had thought it was an issue with BofA but I now believe the issue is within Quicken. Today the download summary page showed 4 transactions as received but the register only listed 3 as cleared. Reviewing the account at the bank it was easy to determine the missing transaction was Starbucks. I manually cleared it and everything balanced. But why was it not recognized by the program when downloaded?

Hello @JohnGW9,   

I am sorry about this issue with missing transactions. Thank you for asking about this here on the Quicken Community.

Are transactions unassociated with Starbucks downloading successfully? If so, then first, take a look at the Support Article linked here, specifically the section entitled If this is the first time this has happened. Do any of those situations seem to apply, and do any of the corresponding steps seem to resolve the issue? If not, take a look at the section entitled If this issue occurs frequently.

Let us know how this works for you. 

Thank you,

Quicken Jared 

JohnGW9

The information in the article does not apply. Example: today the download summary page showed one transaction from BofA. Nothing was marked cleared in the register however there was one Starbucks transaction in the cleared register on the banking web site. This issue only occurs with Starbucks, and it happens every time, with every download.

Quicken Jared

JohnGW9 said:

The information in the article does not apply. Example: today the download summary page showed one transaction from BofA. Nothing was marked cleared in the register however there was one Starbucks transaction in the cleared register on the banking web site. This issue only occurs with Starbucks, and it happens every time, with every download.

Hello @JohnGW9,  

I am sorry about these problems continuing, and I appreciate the additional information about this situation.

If you have the chance, you could save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen and then create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted. 

You may then add your Bank of America-associated accounts by navigating to the Add Account button in the upper left-hand side of the screen, denoted by the '+' symbol. Let us know if you see the same problem occurring in the test data file once this is attempted.

I look forward to your response.

Thanks,

Quicken Jared 

JohnGW9

This has created a trainwreck in my account. It pulled in all the transactions but I have lost all records of bills that went out today. The account balance is correct after the payment but the payments have not yet cleared so when they show at BofA it will debit may account again. What a cluster this is...

Quicken Jared

JohnGW9 said:

This has created a trainwreck in my account. It pulled in all the transactions but I have lost all records of bills that went out today. The account balance is correct after the payment but the payments have not yet cleared so when they show at BofA it will debit may account again. What a cluster this is...

Hello @JohnGW9,   

I am sorry for any confusion and frustration resulting from this testing. Thank you for getting back to me about what you are seeing in the test file.

To be clear: this file was simply a means of observing whether or not the recent Starbucks transactions were downloading. Your older transactions may not appear here, but this is a separate data file and you will be able to go back to the other data file with your older transactions. It sounds as though the transactions are, indeed, appearing in the test file, so that does help us further isolate the issue. You can now move back into your original data file by navigating to File > Open Quicken File... in the upper menu at the top of the screen, and selecting the name of the file you were using from the File Explorer window that should appear. 

You can then save a backup once again after you are back in your original data file, and follow the instructions below, in order:

1. Navigate to File
2. Select Validate and Repair File...
3. Select Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists. 

If you are still noticing difficulties after you have attempted those recommendations, you may try the following: 

1. Navigate to File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Select Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I hope this clears things up, and I look forward to hearing back from you.

Thank you,

Quicken Jared 

JohnGW9

Super validate was not effective.

mshiggins

@JohnGW9 is the Starbucks transaction for the same amount every time?

JohnGW9

The transaction is for the same amount daily. I created a new file which seems to have cleared up that issue and balanced correctly with all transactions shown. Today, with only one new transaction entered yesterday, the new account was off by $40. Why?

Quicken Anja

Hello @JohnGW9,

Thank you for taking the time to visit the Community.

One of our admins has sent you a direct message yesterday, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.



Thank you!

JohnGW9

And so it continues. This morning when my BofA account was downloaded and I finished matching receipts to cleared transactions on the bank electronic register, I found 2 things: an electronic payment through BofA was not picked up by Quicken and 2 transactions that are shown as pending by the bank were included in the quicken register total. This put the account out of balance. I cleared the electronic payment in the register, that left a balance correction in the Quicken register for the two pending transactions. Funny those 2 transaction are from Starbucks...

JohnGW9

A new surprise this morning after installing the new update. All uncleared transaction in the BofA register reset to today's day. All of them. [Removed - Language]

JohnGW9

Has there been any resolution to any of these issues?

JohnGW9

And so it continues. Had a telephone session set up with 'the office of the president' to go over my issues with BofA. Once again Quicken never called as scheduled. Today the summary page shows 2 cleared transactions downloaded, register shows only 1. Comparing the bank's online register to Quicken lo and behold it didn't' clear a Starbucks transaction that was shown as cleared by the bank. This has been an ongoing issue for months and it would seem Quicken has gotten very sloppy.