Updates Erase Data

Joann M
Joann M Member
Every time that Quicken decides to update, I have data that goes missing. Every single time. Yesterday I had to go back to 11/7 and restore a backup in order to figure out what was wrong. And yesterday after all that work I saved the backup. Today, again, my account is off, even though everything in my accounts were reconciled. Now I have to go back again and restore a previous backup and figure out what is wrong. They also seem to mess up my bills reminders. Does anyone else have an issue with this and is there another alternative. I'm kind of tired of this happening over and over again.

Thank you,
Joann M.

Comments

  • Joann M said:
    Every time that Quicken decides to update, I have data that goes missing. Every single time. Yesterday I had to go back to 11/7 and restore a backup in order to figure out what was wrong. And yesterday after all that work I saved the backup. Today, again, my account is off, even though everything in my accounts were reconciled. Now I have to go back again and restore a previous backup and figure out what is wrong. They also seem to mess up my bills reminders. Does anyone else have an issue with this and is there another alternative. I'm kind of tired of this happening over and over again.

    Thank you,
    Joann M.
    Hello @Joann M,    

    I am sorry to hear about this issue with data loss. Thank you for discussing this with us here on the Quicken Community.

    First, where is your current active data file located? You can check this anytime by navigating to File > Show this file on my computer... in the upper menu at the top of the screen. Make sure that your current active data file is located on your computer and not on an external drive or cloud-based storage service, as these locations can cause erratic behavior and even data damage.

    Once you have confirmed that the data file is being stored locally, save a backup by navigating to File > Copy or Backup File... in the same menu mentioned earlier, and then proceed through the steps listed below:
    1. Navigate to File
    2. Select Validate and Repair File...
    3. Select Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists. 

    If you are still noticing difficulties after you have attempted those recommendations, you may try the following: 

    1. Navigate to File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Select Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    Let us know how this works for you.

    Thank you,

    Quicken Jared 
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