US Bank Downloads Show Incorrect Payee

nopeecme
nopeecme Member ✭
edited January 7 in Download, Add/Update Accounts (Mac)
When I download US Bank transactions, the payee is often incorrect and does not correlate with the actual US Bank record, requiring me to manually correct payee name and category.

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @nopeecme,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    First, I suggest creating a test file and adding the US Bank account(s) to see if the same issue occurs with the payee of the downloaded transactions. You can create a test file by navigating to File > New > Start from Scratch. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps (just in case). 

    Let me know how it goes!
    -Quicken Jasmine
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