ONGOING 1/31/23 Bask Bank - CC-501

We are receiving reports of users getting a CC-501 error when trying to connect or update accounts for Bask Bank.

We have teams working on the issue, but we are unable to provide any ETA regarding a resolution. We apologize for the inconvenience, and we thank you for your patience.

If you wish to be notified whenever an update is posted with regard to this matter, please click on the bookmark 'ribbon' icon in the upper, right-hand side of the page.

Thank you!

-Quicken Jared 

(Ticket #: 9875937, CTP-5165)

Comments

  • ONGOING 12/13/22

    This issue continues to be ongoing. We are not able to provide an ETA regarding a resolution, although we have teams working hard to realize this goal. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • ONGOING 12/20/22

    This issue is ongoing, for the time being. We are unable to provide an ETA regarding a resolution, although our teams will continue to work on the problem. We do apologize for any inconvenience resulting from this, and we thank you for your patience.

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod
    edited December 2022
    ONGOING 12/27/22

    This issue remains ongoing, for now. We cannot provide an ETA regarding a resolution, although our teams are working towards this as quickly as possible. We do apologize for the inconvenience, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 1/03/23

    This issue is continuing to be ongoing. We are unable to offer an ETA regarding a resolution. Our teams are working to achieve this as quickly as possible, nonetheless. We do apologize for the inconvenience, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 1/10/23

    This problem remains ongoing. We do not have an ETA with respect to a resolution, although we do have teams continuing to work towards achieving this, as we speak. We are sorry for the inconvenience caused by this issue, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 1/18/23

    At this time, the status of this issue remains ongoing. While we are still unable to provide an ETA, our teams are continuously working toward a resolution. We apologize for any inconvenience. 

    Thank you!
    -Quicken Anja
  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 1/24/23

    This problem remains ongoing. We are unable to provide an ETA with respect to a resolution, but our teams will continue to work on the issue. We apologize for the inconvenience this causes. Thank you for your patience.

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 1/31/23

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc becomes available.We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jared