ServiceMac and Quicken Issue NOT RESOLVED

I saw that this issue was updated as resolved. HOWEVER, it still doesn't work. I got an error code or "CareCode" FDP-155. After calling ServiceMac they insist that they DO NOT and WILL NEVER support Quicken, QuickBooks etc. I've spoken with 4 customer service people and supervisor. All the same story. They are not informed and would not even transfer me to tech support to discuss the issue. I feel like I've exhausted every avenue to try to resolve this issue with ServiceMac. If Quicken can't connect with ServiceMac then they should take it off of their list. That being said, I believe that Quicken would not spend resources to fix a issue that doesn't exist. sooooo what exactly is going on here.

Comments

  • patrikk said:
    I saw that this issue was updated as resolved. HOWEVER, it still doesn't work. I got an error code or "CareCode" FDP-155. After calling ServiceMac they insist that they DO NOT and WILL NEVER support Quicken, QuickBooks etc. I've spoken with 4 customer service people and supervisor. All the same story. They are not informed and would not even transfer me to tech support to discuss the issue. I feel like I've exhausted every avenue to try to resolve this issue with ServiceMac. If Quicken can't connect with ServiceMac then they should take it off of their list. That being said, I believe that Quicken would not spend resources to fix a issue that doesn't exist. sooooo what exactly is going on here.
    Hello @patrikk,   

    I am sorry about this problem with the FDP-155 error messages. Thank you for talking with us about this here on the Quicken Community. 

    I see that you have spoken with SericeMac support, but to be clear: have you also spoken with Quicken Support? I recommend using the information provided in this link do so. They will have some additional tools and resources uniquely available to them that will be needed in order to document or diagnose this issue further.

    I wish we could provide further assistance, but this represents the best path forward, given the circumstances. 

    I hope that this is helpful. 

    Thank you,

    Quicken Jared 
  • patrikk
    patrikk Member
    Hi Jared,
    I did contact quicken support via chat. I'm surprised you can't access it from your system. I tried pasting our convo but it's too big. I'll try phoning in and post the response as well. Any other help would be appreciated.
  • patrikk
    patrikk Member
    You said
    thank y0ou

    Business said
    It was a pleasure helping you. Thanks for contacting Quicken chat support. Again, my name is Gady. Please feel free to contact us back if needed.

    You said
    ok, I'll give it a try thank yo

    Business said
    I have check here in my system and even in the quicken software, and this Financial institution is supported I would recommend you to contact them again and make sure you talk to ther online specialist

    You said
    Quicken, Quickbooks etc, which seemed odd to me which is why I tried call again

    You said
    no, they just read me the list

    You said
    I need to talk to some who understand the issue and not jus tread from a book

    Business said
    Did they tell you how long ago they stop supporting quicken?

    You said
    even as for as to quoting me from their manual

    You said
    The tech support people have now told me twice that they don't supoort quicken

    You said
    Do you have a person I can connect with?

    Business said
    Yes, you are correct, I have check on my sistem, and the Financial Institution is still supported so far, and the link you use is not the same one as we have, this could be the reason why we can't connect, however this is something that your Financial institution needs to change, they need to contact us to make this change.

    You said
    I noticed that the URL provided by Quicken via "add account" is https://loansphereservicingdigital.bkiconnect.com

    Business said
    thanks

    You said
    When I gothere it is www.servicemac.com then after sign in it switches to https://loansphereservicingdigital.bkiconnect.com/myservicemac/#/dashboard

    Business said
    Could you please tell me what is the URL for your Financial institution?

    You said
    ok

    Business said
    Thanks one moment please

    You said
    CareCode

    You said
    Yes when I try to connect it give me the screenshot

    Business said
    Okay in quicken the accounts from service mac are not conencted Right?

    You said
    The rest seem to be

    You said
    which accounts? Service AMc no

    Business said
    are the accounts connected or disconnected?

    Business said
    Thanks

    Business said
    Good, Please try to connect or udpate the account and send me a screenshot of the error

    You said
    Those accounts aer all fine on the names

    You said
    I see I was looking at the santized version

    You said
    ok

    Business said
    Please send me an screenshot of the error message you get when you try to udpate the account

    You said
    and all of my names. or nicknames I used for the different accounts have changed as well. Turned my names lkike Visa Personal, Visa Work all now say creditcard then 4 numbers, every one

    You said
    so I just noticed something. All of my transactions have changed and now contain the work "String" on every entry.

    Business said
    thanks

    You said
    ok sent

    You said
    it's taking a bit

    Business said
    let me know when you send it

    Business said
    okay

    You said
    thanks

    You said
    i see it

    Business said
    Yes, The steps I provided are for quicken for mac

    You said
    mac

    You said
    i'm on a mca

    You said
    I'm sorry I'm not finding it

    Business said
    Please in your quicken go to Help > report a problem > send to quicken

    You said
    I spoke with ther support and she quoted from their script that they do not connect with Quicken Quickbook and a number of other companies

    Business said
    I will need to check the log files and double check this so I can help you

    Business said
    I am not sure why they said they don't

    Business said
    I do see that ServiceMac Mortgage, They do support Quicken

    Business said
    I found it

    New message You said thank y0oubc1165d9-e7ea-4d1f-a78b-fed69aca4e4d
    Send a message...
    Message Us
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  • patrikk
    patrikk Member
    thank y0ou

    Business said
    It was a pleasure helping you. Thanks for contacting Quicken chat support. Again, my name is Gady. Please feel free to contact us back if needed.

    You said
    ok, I'll give it a try thank yo

    Business said
    I have check here in my system and even in the quicken software, and this Financial institution is supported I would recommend you to contact them again and make sure you talk to ther online specialist

    You said
    Quicken, Quickbooks etc, which seemed odd to me which is why I tried call again

    You said
    no, they just read me the list

    You said
    I need to talk to some who understand the issue and not jus tread from a book

    Business said
    Did they tell you how long ago they stop supporting quicken?

    You said
    even as for as to quoting me from their manual

    You said
    The tech support people have now told me twice that they don't supoort quicken

    You said
    Do you have a person I can connect with?

    Business said
    Yes, you are correct, I have check on my sistem, and the Financial Institution is still supported so far, and the link you use is not the same one as we have, this could be the reason why we can't connect, however this is something that your Financial institution needs to change, they need to contact us to make this change.

    You said
    I noticed that the URL provided by Quicken via "add account" is https://loansphereservicingdigital.bkiconnect.com

    Business said
    thanks

    You said
    When I gothere it is www.servicemac.com then after sign in it switches to https://loansphereservicingdigital.bkiconnect.com/myservicemac/#/dashboard

    Business said
    Could you please tell me what is the URL for your Financial institution?

    You said
    ok

    Business said
    Thanks one moment please

    You said
    CareCode

    You said
    Yes when I try to connect it give me the screenshot

    Business said
    Okay in quicken the accounts from service mac are not conencted Right?

    You said
    The rest seem to be

    You said
    which accounts? Service AMc no

    Business said
    are the accounts connected or disconnected?

    Business said
    Thanks


    Business said
    Good, Please try to connect or udpate the account and send me a screenshot of the error

    You said
    Those accounts aer all fine on the names

    You said
    I see I was looking at the santized version

    You said
    ok

    Business said
    Please send me an screenshot of the error message you get when you try to udpate the account

    You said
    and all of my names. or nicknames I used for the different accounts have changed as well. Turned my names lkike Visa Personal, Visa Work all now say creditcard then 4 numbers, every one

    You said
    so I just noticed something. All of my transactions have changed and now contain the work "String" on every entry.

    Business said
    thanks

    You said
    ok sent

    You said
    it's taking a bit

    Business said
    let me know when you send it

    Business said
    okay

    You said
    thanks

    You said
    i see it

    Business said
    Yes, The steps I provided are for quicken for mac

    You said
    mac

    You said
    i'm on a mca

    You said
    I'm sorry I'm not finding it

    Business said
    Please in your quicken go to Help > report a problem > send to quicken

    You said
    I spoke with ther support and she quoted from their script that they do not connect with Quicken Quickbook and a number of other companies

    Business said
    I will need to check the log files and double check this so I can help you

    Business said
    I am not sure why they said they don't

    Business said
This discussion has been closed.