ServiceMac and Quicken Issue NOT RESOLVED
patrikk
Member ✭
I saw that this issue was updated as resolved. HOWEVER, it still doesn't work. I got an error code or "CareCode" FDP-155. After calling ServiceMac they insist that they DO NOT and WILL NEVER support Quicken, QuickBooks etc. I've spoken with 4 customer service people and supervisor. All the same story. They are not informed and would not even transfer me to tech support to discuss the issue. I feel like I've exhausted every avenue to try to resolve this issue with ServiceMac. If Quicken can't connect with ServiceMac then they should take it off of their list. That being said, I believe that Quicken would not spend resources to fix a issue that doesn't exist. sooooo what exactly is going on here.
0
Comments
-
Hello @patrikk,patrikk said:I saw that this issue was updated as resolved. HOWEVER, it still doesn't work. I got an error code or "CareCode" FDP-155. After calling ServiceMac they insist that they DO NOT and WILL NEVER support Quicken, QuickBooks etc. I've spoken with 4 customer service people and supervisor. All the same story. They are not informed and would not even transfer me to tech support to discuss the issue. I feel like I've exhausted every avenue to try to resolve this issue with ServiceMac. If Quicken can't connect with ServiceMac then they should take it off of their list. That being said, I believe that Quicken would not spend resources to fix a issue that doesn't exist. sooooo what exactly is going on here.
I am sorry about this problem with the FDP-155 error messages. Thank you for talking with us about this here on the Quicken Community.
I see that you have spoken with SericeMac support, but to be clear: have you also spoken with Quicken Support? I recommend using the information provided in this link do so. They will have some additional tools and resources uniquely available to them that will be needed in order to document or diagnose this issue further.
I wish we could provide further assistance, but this represents the best path forward, given the circumstances.
I hope that this is helpful.
Thank you,
Quicken Jared0 -
Hi Jared,
I did contact quicken support via chat. I'm surprised you can't access it from your system. I tried pasting our convo but it's too big. I'll try phoning in and post the response as well. Any other help would be appreciated.0 -
You said
thank y0ou
Business said
It was a pleasure helping you. Thanks for contacting Quicken chat support. Again, my name is Gady. Please feel free to contact us back if needed.
You said
ok, I'll give it a try thank yo
Business said
I have check here in my system and even in the quicken software, and this Financial institution is supported I would recommend you to contact them again and make sure you talk to ther online specialist
You said
Quicken, Quickbooks etc, which seemed odd to me which is why I tried call again
You said
no, they just read me the list
You said
I need to talk to some who understand the issue and not jus tread from a book
Business said
Did they tell you how long ago they stop supporting quicken?
You said
even as for as to quoting me from their manual
You said
The tech support people have now told me twice that they don't supoort quicken
You said
Do you have a person I can connect with?
Business said
Yes, you are correct, I have check on my sistem, and the Financial Institution is still supported so far, and the link you use is not the same one as we have, this could be the reason why we can't connect, however this is something that your Financial institution needs to change, they need to contact us to make this change.
You said
I noticed that the URL provided by Quicken via "add account" is https://loansphereservicingdigital.bkiconnect.com
Business said
thanks
You said
When I gothere it is www.servicemac.com then after sign in it switches to https://loansphereservicingdigital.bkiconnect.com/myservicemac/#/dashboard
Business said
Could you please tell me what is the URL for your Financial institution?
You said
ok
Business said
Thanks one moment please
You said
CareCode
You said
Yes when I try to connect it give me the screenshot
Business said
Okay in quicken the accounts from service mac are not conencted Right?
You said
The rest seem to be
You said
which accounts? Service AMc no
Business said
are the accounts connected or disconnected?
Business said
Thanks
Business said
Good, Please try to connect or udpate the account and send me a screenshot of the error
You said
Those accounts aer all fine on the names
You said
I see I was looking at the santized version
You said
ok
Business said
Please send me an screenshot of the error message you get when you try to udpate the account
You said
and all of my names. or nicknames I used for the different accounts have changed as well. Turned my names lkike Visa Personal, Visa Work all now say creditcard then 4 numbers, every one
You said
so I just noticed something. All of my transactions have changed and now contain the work "String" on every entry.
Business said
thanks
You said
ok sent
You said
it's taking a bit
Business said
let me know when you send it
Business said
okay
You said
thanks
You said
i see it
Business said
Yes, The steps I provided are for quicken for mac
You said
mac
You said
i'm on a mca
You said
I'm sorry I'm not finding it
Business said
Please in your quicken go to Help > report a problem > send to quicken
You said
I spoke with ther support and she quoted from their script that they do not connect with Quicken Quickbook and a number of other companies
Business said
I will need to check the log files and double check this so I can help you
Business said
I am not sure why they said they don't
Business said
I do see that ServiceMac Mortgage, They do support Quicken
Business said
I found it
New message You said thank y0oubc1165d9-e7ea-4d1f-a78b-fed69aca4e4d
Send a message...
Message Us
Messenger is opened0 -
thank y0ou
Business said
It was a pleasure helping you. Thanks for contacting Quicken chat support. Again, my name is Gady. Please feel free to contact us back if needed.
You said
ok, I'll give it a try thank yo
Business said
I have check here in my system and even in the quicken software, and this Financial institution is supported I would recommend you to contact them again and make sure you talk to ther online specialist
You said
Quicken, Quickbooks etc, which seemed odd to me which is why I tried call again
You said
no, they just read me the list
You said
I need to talk to some who understand the issue and not jus tread from a book
Business said
Did they tell you how long ago they stop supporting quicken?
You said
even as for as to quoting me from their manual
You said
The tech support people have now told me twice that they don't supoort quicken
You said
Do you have a person I can connect with?
Business said
Yes, you are correct, I have check on my sistem, and the Financial Institution is still supported so far, and the link you use is not the same one as we have, this could be the reason why we can't connect, however this is something that your Financial institution needs to change, they need to contact us to make this change.
You said
I noticed that the URL provided by Quicken via "add account" is https://loansphereservicingdigital.bkiconnect.com
Business said
thanks
You said
When I gothere it is www.servicemac.com then after sign in it switches to https://loansphereservicingdigital.bkiconnect.com/myservicemac/#/dashboard
Business said
Could you please tell me what is the URL for your Financial institution?
You said
ok
Business said
Thanks one moment please
You said
CareCode
You said
Yes when I try to connect it give me the screenshot
Business said
Okay in quicken the accounts from service mac are not conencted Right?
You said
The rest seem to be
You said
which accounts? Service AMc no
Business said
are the accounts connected or disconnected?
Business said
Thanks
Business said
Good, Please try to connect or udpate the account and send me a screenshot of the error
You said
Those accounts aer all fine on the names
You said
I see I was looking at the santized version
You said
ok
Business said
Please send me an screenshot of the error message you get when you try to udpate the account
You said
and all of my names. or nicknames I used for the different accounts have changed as well. Turned my names lkike Visa Personal, Visa Work all now say creditcard then 4 numbers, every one
You said
so I just noticed something. All of my transactions have changed and now contain the work "String" on every entry.
Business said
thanks
You said
ok sent
You said
it's taking a bit
Business said
let me know when you send it
Business said
okay
You said
thanks
You said
i see it
Business said
Yes, The steps I provided are for quicken for mac
You said
mac
You said
i'm on a mca
You said
I'm sorry I'm not finding it
Business said
Please in your quicken go to Help > report a problem > send to quicken
You said
I spoke with ther support and she quoted from their script that they do not connect with Quicken Quickbook and a number of other companies
Business said
I will need to check the log files and double check this so I can help you
Business said
I am not sure why they said they don't
Business said0
This discussion has been closed.