Quicken Loans Connection Issues

JohnGW9
JohnGW9 Member ✭✭
edited February 25 in Download, Add/Update Accounts (Windows)
My QL account stopped connecting. A reset didn't help clear the issue. Now the account is no longer active for downloads and there is no tab to set up the connection in the account details screen. The downloads are a QL issue I believe but the missing tab on the details screen is another problem.

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @JohnGW9,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    Before I can further assist you, I require some more information. What financial institution was this loan through? What is the connection method with said financial institution? You can see the connection method by navigating to Tools > Account List. Did you receive any error codes or messages? 

    I look forward to your response. 
    -Quicken Jasmine
  • JohnGW9
    JohnGW9 Member ✭✭
    It's through Quicken Loans. It was working without issue until QL did some system work which I though was complete. It would still not connect, I did a connection reset and the download function option tab disappeared.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @JohnGW9,

    Thank you for providing more information. 

    Could you please clarify whether or not you received any error codes or messages throughout this process?

    Looking forward to your response. 
    -Quicken Jasmine
  • JohnGW9
    JohnGW9 Member ✭✭
    No error codes other than 'unable to connect'. I was just speaking to tech support about another issue and mentioned this problem. It is a known issue being addressed by the techies. It is evidently a widespread occurrence.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @JohnGW9,

    Thank you for providing more information. 

    If you were receiving a CC-501 error then we do currently have an ongoing active alert regarding this message with Rocket Mortgage (Quicken Loans). You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

    I apologize for any inconvenience caused in the meantime. 
    -Quicken Jasmine
  • JohnGW9
    JohnGW9 Member ✭✭
    This account is still not downloading properly, and still does not show online connection options. Has there been any progress on correcting this issue? Thanks
  • RhondaD_123
    RhondaD_123 Member ✭✭
    Hi. Last update on this was 12/14/22. https://community.quicken.com/discussion/7925201/new-12-7-22-rocket-mortage-quicken-loans-cc-501-fdp-101

    Is there an updated status on this issue? Can't leave a comment on that URL to ask.
  • JohnGW9
    JohnGW9 Member ✭✭
    I have not seen any updates to that post or solutions offered for the current issue.
  • RhondaD_123
    RhondaD_123 Member ✭✭
    Thanks for confirming @JohnGW9. I haven't either.
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Just my 2cents' worth …
    I would not bother attempting to activate any loan or mortgage account for downloading. I would just simply set them up as "offline" (manual) loan accounts with a Scheduled Reminder to record the monthly payment from your checking account. 
    (Not discussing LOC or HELOC accounts here. They should be set up like credit card accounts)

    At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

    As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category seems to vary with the Loan Type you selected when creating the loan account in Quicken.

    Effective with Quicken Windows 2018+
    you can deactivate an online-connected loan account and regain full control over your transaction register.  However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

    If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments from your checking account.

  • JohnGW9
    JohnGW9 Member ✭✭
    Has there been any progress on correcting this issue? I keep getting notes from 'the office of the president' to assist but nothing gets resolved. They have not called as scheduled to discuss and attempt to fix the problem. I can get to my account through the QL web site but the program will not connect. Frustrating. I have never had any issue that was not resolved previously but I now wonder if Quicken no longer worth the expense or time.
  • JohnGW9
    JohnGW9 Member ✭✭
    Anything on this yet...?
  • JohnGW9
    JohnGW9 Member ✭✭
    Update. In attempting to create a new account to by-pass the connection issues I find another issue. The program will allow me to log on and enter the last 4 of my social. It then sends a text for 2 factor authentication, no problem. When I respond to that I get another text immediately, from another number, with another code. Back and forth we go and get nowhere. is there anyone that can fix this mess?
  • RhondaD_123
    RhondaD_123 Member ✭✭
    Getting the same behavior. Sends initial passcode from 1 number, enter it, then keeps sending passcodes from another number after entering the last one. After 3 times, I gave up.

    While still not resolved, hope this is progress towards resolution as the inability to download/add account stopped when Rocket added MFA. Wasn't being asked for the MFA until today.
  • William J
    William J Member ✭✭
    When I called Quicken on a unrelated issue, they indicated that their login system has changed.

    When I Update I get the error to fix Quicken Loans. I execute and I get the confirmation of the fix.

    But the auto downloads continue not to happen.

    Appears to be a password coding issue with Rocket/Quicken Loans
  • hptasins
    hptasins Member ✭✭
    edited January 12
    I'm also getting numerous passcodes when Quicken tries to connect to Rocket. I gave up after 15 iterations. Is a fix in the works?
  • DSchorow
    DSchorow Member ✭✭
    I have the same problem with trying to connect to Quicken Loans, AKA Rocket Mortgage. I previously got the repeated passcodes getting sent to me and re-entering them into Quicken with it eventually failing. Then there was a recent update to Quicken 6.11.3 (MacOS). Now I just get a single passcode, but after entering it, the authentication fails with a claim of invalid credentials. Tried it several times, with cut&paste from 1Password with credentials that work just fine when logging into Rocket Mortgage via the web.
  • hptasins
    hptasins Member ✭✭
    As of today, download seems to be working. One passcode received, no errors reported by Quicken, and the loan balances in Quicken match those on the Rocket website. The dates reported in Quicken for current loan balance ($XX.XX as of MM/DD/YY) are odd though - one loan reports a date more than a month ago and there have been transactions on that loan more recently. So things are better but still somewhat suspect.
  • JohnGW9
    JohnGW9 Member ✭✭
    I was able to get reconnected yesterday. This morning as I updated my accounts I had to enter another texted pin for Quicken to download. It worked but seems a bit much. I'm not sure if this will be required with every download connection, hope not.
  • RhondaD_123
    RhondaD_123 Member ✭✭
    The multiple passcode issue has been resolved! Going into "add account", it only sent 2 passcodes - 1 before finding the account and 1 after. First successful download since early December 2022!
This discussion has been closed.

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