Downloading transactions for my Credit Card MC Gold account

Michael01
Michael01 Member
For months now I've been getting an error message from Quicken "There is a problem downloading transactions for this account." I keep getting answers from Quicken help that they know about it and they're "upgrading" the problem. What's going on?

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭

    Please provide more details. Here at the Community we don't know what you have discussed with "the Quicken Help".

    What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx) are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.  You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
    US, Canadian or other international version of Quicken?
    Is your subscription still active? Or is it expired?
    What version of Windows or Mac OS are you using?
    What error codes, error messages, symptoms do you get?
    What bank(s) are you having issues with?
    What account types (checking, savings, etc.) are you having issues with?
    Does this problem occur when you run One Step Update (Mac: update all accounts) from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
    What have you tried so far to resolve the issue?

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