(Quicken Classic Premier Subscription: R52.33 on Windows 11)
> @JWF214 said: > I'm having the same problem with Fidelity Rewards Credit Card balance dropping the cents on the statement balance. As recommended above, I just now switched the download FROM Fidelity Rewards Credit Card TO Elan Financial Services. Then I did an update, twice, but the statement balance is still missing the cents. I will also submit a problem report to Quicken. I just ran another update using the Elan Financial Services download and it correctly downloaded the cents for the statement balance, woo-hoo!, I can finally reconcile this account.
How do you change to the Elan connection? Do you have to create a new account?
With which financial institution setup? Fidelity Rewards Credit Card or Elan Financial Services?
Switching to manual reconciliation does not fix the Online Balance issue but it does let you reconcile the account. For those who do not mind doing manual reconciliations, then that is certainly a solution. I'm glad that you find this to be an acceptable solution.
But for those who do not like or want to reconcile manually then manual reconciliation is not a fix…it is nothing more than a nuisance workaround.
For those who value and do not want to manually reconcile, then a real fix is the Elan Financial Services setup which does not drop the cents from the Online Balance. Unlike the Fidelity Rewards Credit Card setup which has a long history of connection reliability issues (and now this issue with dropping the cents from the Online Balance), Elan has a long history of being relatively stable and trouble free.
I found this thread because I finally got sick of adding in bogus adjustments and then removing them (this only started for me in the last month or so). Like others, I switched to Elan, but it's still dropping the cents. In 20+ years of using Quicken, this has never happened to me on any other account.
Maybe I just need to make charges in whole dollars on this credit card ;-)
I've switched to Elan Financial and it's still not working. Quicken for Mac,version 6.12.5 (Build 612.47953.100)
In 2 of my TEST files I set up Elan and in both of them initially the cents were dropped from the Online Balance.
In one of those files, the cents were added back into the Online Balance during OSU the next day.
In the other of those files, the cents were added back into the Online Balance during OSU on the day after that.
I run OSU in these TEST files at least 1X/day and after 2 weeks of testing Elan in both of those TEST files the Online Balance is correctly updated each day new transactions are downloaded.
I also had tried something else in a 3rd TEST file which has convinced me that downloads from Fidelity Rewards CC is seriously broken.:
This whole issue with Fidelity Rewards CC Online Balance dropping the cents started back in Dec. I have been using the Elan Financial setup link since before then and except for a 1 day hiccup in Dec it has been working perfectly.