Charles Schwab accounts getting 501 error == Quicken server unable to connect to Schwab

resetting or reconnecting Schwab accounts does not solve problem. The reconnect process completes at Schwab, which confirms the accounts are authorized to connect to Quicken, but Quicken then hangs and is unable to complete the sign in process


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @will66pu,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this support article regarding error CC-501.

    As stated in the article, if the error persists after 24 hours, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation in order to have it successfully resolved.

    Please, click here to review Quicken Support's hours of operation.
    -Quicken Anja
  • SandC
    SandC Member ✭✭✭
    Issue with me also!  Tried to go back to previous backups and no connection with Schwab.  Frustrating at this time of year!
  • DetroitRick
    DetroitRick Member ✭✭
    Issue for me too. Starting this morning w/ CC-501 error. For two different users/sets of accounts.
  • will66pu
    will66pu Member ✭✭
    anybody know how to fix this prblem?
  • nmccollu
    nmccollu Member ✭✭
    Same problem here.
  • flander1
    flander1 Member ✭✭
    today have cc-501 error messages as no schwab or capital one accounts successfully updating.
    went through this same nightmare for months and months in 2021.

    having used quicken for decades and experiencing their recurring problems - failure to resolve for months - all when other software can connect to same financial institutions reliably - I can't see signing up anymore for this.
  • gspieler
    gspieler Member ✭✭
    same issue for last few hours.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja
  • DetroitRick
    DetroitRick Member ✭✭
    As of 4 pm est, started working for me again. Previous try, before 3 pm was still a problem and submitted log files as requested. Thanks for the resolution (even if it was a coincidence).
  • Philip107
    Philip107 Member ✭✭✭✭
    I've been getting CC-501 errors with Capital One downloads during One Step Update for several days now. I've been submitting the Report A Problem reports from within Quicken. Why is this happening yet again with Capital One. The Web Connect process is a failure. My Direct Connect accounts never fail in this manner.
     ---- Quicken User since 1998 ----
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