Is "Planning" tab crashing Windows for anyone else?

Jay Gourley

When I click on the "Planning" tab Quicken immediately exits producing the error window asking if I want to report the crash.   The issue is serious for me since the same problem occurs on backups for the last few weeks.  Can anyone shed light on this?

I've done a validation without effect on this problem, and I didn't see anything on the support web site about this so far.

UKR

Please try again and, when you do get a crash, submit the problem report.
You may not get a call from Support, but they do review your submission, especially if you call Quicken Support on the phone during posted hours of operation for further assistance.

After submitting the crash report, if you haven't done so already, please do all of these actions:

• Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.
• Validate and Supervalidate your Quicken data file.
• If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

 

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate: 

1. Click File
2. Select Validate and Repair File...
3. Select Validate File
4. If the data file contains investment accounts also select "Rebuild investing lots". If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
5. Click OK
6. Close the Data Log
7. Close Quicken (leave it closed for about 30 secs)
8. Reopen Quicken and see if the issue persists.

Super Validate:

1. Click File
2. Press and hold both CTRL and Shift keys while you click Validate and Repair File...
3. Select Supervalidate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for about 30 secs)
7. Reopen Quicken and see if the issue persists.

Jay Gourley

Neither validation, super validation, restarting windows, nor mondo update resolves the problem.  As I said in initial post, the problem exists on all recent backups.

Jay Gourley

I hope no one else has this problem.  I was the phone with tech support for one hour and fifty minutes before the unresolved issue was escalated to a time next Monday.  The majority of that time was running through a list of required steps created for a generic situation and that could not have illuminated the problem in my case.  Luckily installation and data file are working for functions other than budgeting.

The problem may be related to creating a new budget for 2023 several days ago. That may be the last time I opened the "Planning" tab. That's just a guess, but it is the only thing I can think of that has changed recently.  Now from the home page budget applet, if I look at the dropdown choices for budgets to use, that 2023 budget is not shown.

CMRater

Seems very similar to the problem many of are having with budgets disappearing in a separate discussion.  When we go into the planning tab to access budgets we get a no budgets error.  Many of us suspect that there is a memory handling issue in the software associated with this tab especially with larger files of long term users.  We have been dealing with the issue for over two years.

Jay Gourley

Yes, CMRater, the issues are similar.  And yes, I am a long term, large-file user too.  The main difference is that I don't even get to the no-budget error.  I just get a plain vanilla error that Quicken quit on me.  Tier 2 support is supposed to call me Monday (1/2/23).  I'll post here if I learn anything that might be pertinent to that other thread.  You may want to post a link to it in this thread.

Jay Gourley

Here's an update, CMRater.  I noticed the problem described in my initial post on a Windows 11 Education computer with 8GB RAM.  After your post, I opened the data file on a Windows 11 Pro computer with 16GB RAM and got the same result.  That doesn't rule out your theory about memory allocation, but it might help with troubleshooting.  My data file had not grown significantly between the time I first noticed it on the 8GB machine and the time I tested it on the 16GB machine.

Jay Gourley

The link to the related discussion is Budget Disappeared. — Quicken.   I recently went through two tiers of Quicken Support, almost four hours on the phone.  I'm told the issue is now with the software developers.  Quicken installed a new update yesterday (1/12/23) without effect.  Quicken Premier for Windows still crashes each time I click on "Planning" tab.