Why does my Wells Fargo cc account reconcile without showing any payments made?

My Wells Fargo cc account shows an outstanding debt of $18,000 on an account that pays automatically every month, and it reconciles perfectly.
How is that possible? I have had the account for 9 months and not a single payment on the account has downloaded and yet it reconciles every month without complaint. If I add the payments manually, it will not reconcile.
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