Quicken One-Step Update freezes - won't complete

LLHerrmann Member ✭✭
I've done everything I can do on this end. I see many others are having the same problem. COME ON QUICKEN - rolling to a new year should not kill the system. Retired computer consultant here - get this resolved. :s

Best Answer

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Answer ✓
    Hello All, 

    Due to this thread having strayed from the original topic, it is now closed for further discussion. If you still need assistance, please feel free to start a new thread. 

    Thank you!


  • mikeweberatl
    mikeweberatl Member ✭✭✭
    edited January 1
    Quicken is dog slow. It takes a full two seconds to accept a downloaded transaction.
    Are you having slowness across all of Quicken recently?  Or is the problem you’re describing something that’s impacting just one account?   It could be the number of transactions in that particular account.
  • robkunz1
    robkunz1 Member ✭✭
    Disabling TPM did NOT help. Quicken is just as slow and the only resolution I have found is to close Quicken, then re-open. Quicken may then run ok for a period of time, sometimes 1-2 minutes, sometimes 10 minutes.
  • MLeg
    MLeg Member
    Yes! Only difference is I did not force closure and eventually got the 501 error. Also, I have transactions that downloaded showing January dates, but at top of screen it is still showing that my last access was Dec 29th.
  • silver1882
    silver1882 Member
    I am having the same issue, I tried it one more time to get the error code and it actually worked this time. I wonder if this issue was on Quickens server or something.
  • Woodsmith
    Woodsmith Member
    Over the past month I have had this problem a couple of times, but cleared on its own. This morning I am getting CC-501 Error with message "Unable to update these accounts because of an error on the Quicken server." Only problem is with Express Web Connect accounts. Appears to be a Quicken server problem which only Quicken can fix.
  • Tom Houts
    Tom Houts Member ✭✭
    same issue 8:06
  • Arthur Sterbcow
    Arthur Sterbcow Member ✭✭
    edited January 2
    It will downlolad investment accounts but two different banks with accounts are freezing up when trying to download even after reinstalling Quicken. Help!
  • Allen Atwood
    Allen Atwood Member ✭✭
    I connect every morning to two direct connect banks and three web express banks. This morning, all web express banks fail to update, with error message saying CC-501. Downdetector.com reports hundreds of other people having similar problems. When will this be fixed? Or at least when will we get an update?
  • pompy
    pompy Member
    same problem here too im on mac, just says updating transactions
  • Peter Van Acker
    Peter Van Acker Member ✭✭
    I have this problem as well.

    > @Jnic said:
    > This morning all my Web Connect+ accounts stopped updating. When doing a One Step update; all I get is the circular blue dot and the arrow showing “updating account”. I then forced Quicken to shut down, after 5 minutes, and tried to update a single WB+ account and got a 501 error. Seems like the Quicken server is down. Anyone else having this problem?
  • Orris
    Orris Member ✭✭
    Same problem
  • Roger Everson
    Roger Everson Member ✭✭✭
    Im experiencing the same issue. After some experimentation, I think the issue is related to "Express Web Connect" used to download some accounts. Other accounts which use direct connect work fine.
  • dterle
    dterle Member ✭✭
    Adding to the growing list of customers already reporting issue with Quicken freezing up after launching Accounts Update.
    Employed Windows END TASK
  • pjs13636
    pjs13636 Member
    :| Same here
  • Monte Washburn
    Monte Washburn Member ✭✭
    :) Me too - same thing.
  • dornmj
    dornmj Member ✭✭
    I have same issue. Investment account complete normally. My two credit card accounts and two bank accounts just spin with "Updating Account...". I have to go to Task Manager and end the task.
  • lmb100
    lmb100 Member ✭✭
    The update screen for all the accounts just freezes at the start. Other internet is working fine. Have restarted several times, no other tasks active. Anyone else?
  • mdross171
    mdross171 Member ✭✭
    Add my name to the growing list of users unable to run One Step Update. Happens to credit card accounts as well as to brokerages/banks. In addition, Credit Score for the last week or so is not working.
  • Roger Everson
    Roger Everson Member ✭✭✭
    I'm experiencing the same issue. After some experimentation, I think the issue is related to "Express Web Connect" used to download some accounts. Other accounts which use direct connect work fine
  • Franksgram
    Franksgram Member
    Updates are not working, only AMX, nothing else.
  • Studpup
    Studpup Windows Beta Beta
    It fails after about an hour showing each bank CC-501 error on the quicken server. 
    I'm not a quicken employee, just trying to be a helpful pup!
  • Dex123
    Dex123 Member ✭✭
    edited January 2
    Starting this morning Quicken One Step Update (OSU) is failing to download transactions for Institutions/Accounts using the Web Connect connection methods. Institutions/Accounts using Direct Connect connection methods will update transactions. The OSU process may eventually fail with error CC-501. I had to use Windows Task Manager to "End Task" because OSU will not complete until all the Instructions/Accounts using the Web Connect methods fail with an error.
  • E&OH
    E&OH Member ✭✭
    Having the same problem. One step update progress screen shows updating accounts but freezes and process does not complete. I have to go to task manager and close Quicken. Where is Quicken's announcement acknowledging this issue??
  • patruns
    patruns Member
    Same problem. There are multiple threads on this. Where are you Quicken reps?
  • DisplacedHoosier
    DisplacedHoosier Member ✭✭✭✭
    SAME ISSUE.  Quicken reps - PLEASE RESPOND.
  • Rag69top
    Rag69top Member
    Same problems. So instead of trying to "fix" it from my end the problem has to be Quicken's problem. So I guess all that any of us can di is wit on them to come to work and fix their darn problems.
This discussion has been closed.